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mln2018
Level 2

QB POS v19 Queued at server.

POS runs slow. I have to wait for credit card purchases to run it take a long time. sometime it does not work.

V19.

I have a server and 3 work stations

4 Comments 4
Candice C
QuickBooks Team

QB POS v19 Queued at server.

Good morning, @mln2018

 

It's great to see you back in the Community. Let's work together so that we can get this problem handled or put you in the right direction to get this resolved. 

 

Ensuring that your point-of-sale software is updated to the latest version would be a great way to help your QuickBooks run more smoothly. Here's how: 

 

  1. Go to the Help menu. 
  2. Hover over Software update
  3. Choose Updater Preference
  4. Pick the General tab. 
  5. Select Automatically download updates. Note: You can also tap on the Notify me option so you can decide if you want new updates when you're available. 
  6. Hit OK when you're ready. 

 

Afterwards, close QuickBooks to ensure that all components are updated. 

 

In the end, if this doesn't work, then I suggest reaching out to our Customer Support Team for further assistance. 

 

Let me know if this does the trick or if you had to speak with our support team. I want to ensure that you get back to running your business. Have a great day! 

mln2018
Level 2

QB POS v19 Queued at server.

Intuit is the worst company I have ever done business with. There is no help and when you do get a person they always pass you off to somebody  else.

I am having problems with my card reader. I have been on the phone and chats for the last 2 hours. The first person sent me to the chat no help a asked for a call back no help waiting for another call back. I have 4 people at my check out.

My advice is to find another system besides QB POS.

There is no support. I will say they are always nice but they never help.

 

ReymondO
QuickBooks Team

QB POS v19 Queued at server.

Thanks for bringing this up in the QuickBooks Community page, @Hope220

 

I'd also feel the same if I were in the same situation. I'll take note of your experience and send it to the right department. This way, we can improve our service and ensure that our customers received the help that they need. 

 

Based on your recent case, it seems that our technical support is waiting for your callback so they could start troubleshooting the affected devices. 

 

I'd suggest giving us another call or chat. This way, our POS team could continue to assist you in fixing the issue. 

 

You can call them using the contact number listed here: How to Connect with Point of Sale Support.

 

Please let us know if you're getting any trouble connecting with our customer support. We're always here to help you further. 

mln2018
Level 2

QB POS v19 Queued at server.

It is always a problem getting support. I was on the phone or chat for about 5 hours. No help on weekends. (when most retailers are the busiest.)

After being forced to upgrade to V19 QB POS I can't believe there are so many issues and no fixes for all the problems.

I recommend finding another POS system. After at least 15 years as a customer I am at the breaking point.

They just don't care.

 

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