QB rebate was a scam!

Thanks for reaching out to the Community, signsdesignsmore.
 

I can see you've already sorted this our with our Customer Care team, and I'd like to share some information about identifying suspicious activity, phishing scams, and potential fraud moving forward:
 

• Customer support scams - These scams work by convincing you there's a problem, and offering to fix it. Intuit won't reach out to you to fix a problem with your computer, or offer rebates to switch back to a prior subscription. These fraudsters are usually after your money or files. Our security tips can help you avoid fake customer support scams.
• Fake email scams - Suspicious emails can sometimes be a scheme to get you to share personal information. These scams come in different forms, but often look pretty convincing. You'll want to be aware that Intuit will never ask for your personal info in an email. Official Intuit emails will always come from an address ending in @Intuit.com or @e.Intuit.com. Additionally, any link Intuit sends you in an email will always be for an Intuit.com web address.
• Identifying an official Intuit website - All official Intuit websites end in *Intuit.com. A few examples include QuickBooks.Intuit.com, e3.Intuit.com, and click.notifications.Intuit.com.

You'll want to stay aware of any updates to our Online Security Center to see how Intuit protects your data and how you can protect yourself from scams and other security risks. To see a list of suspicious emails and actions, or report one yourself, select Go to security.
 

Here's some additional things you can do to protect yourself from a phishing attack:
 

• Never share your passwords with anyone.
• Install antivirus software and be sure to keep it up-to-date.
• Make sure you're using a modern supported web browser. You can view our list of supported browsers in our System requirements article.
• Keep the operating system you're using and any critical programs up-to-date with their latest patches. These updates are frequently security-related.
• Don't respond to emails, phone calls, etc. which ask you for information about your account, password, banking or credit card details.
• Never open any attachments that claim to be a software update. Intuit doesn't send software updates through emails. It's a good idea to never open any attachments unless you know its sender and you're expecting an attachment from them.
• Confirm you have strong passwords on your computer and payroll files.

If necessary, our Customer Care team can also help you determine if an email/phone call, etc. is from Intuit or a possible phishing attempt that needs to be forwarded to our security team for assessment. You can get in touch with them while signed in. They'll be able to pull up your account in a secure environment, review the notes history on it, and identify if a record of the phone call or email you're referring to was left on your account. If not, it's likely it was a scam of some sort.
 

I've also included a detailed resource about identifying suspicious activity which may come in handy moving forward: Identify suspicious activity, phishing scams, & potential fraud
 

Please don't hesitate to send a reply if there's any additional questions. Have an awesome Thursday!

thanks for the reply but i believe it was a real call.

if it was a scammer, why do the reps say we don't give discounts, then in the same breath say we can offer me $50?

why does every rep say there is/there isn't a note in my file?

why did the reps say we can offer the discount after you renew if there is no such thing?

why do reps say we'll have the rep that offered the discount call me if he doesn't exist or it didn't happen?

why was i given a ticket number, then told it doesn't exist?

i think the reps make it up as they go along, that's why they can't keep track of their lies!

QB sure makes the competitors look good right now. good job!

@signsdesignsmore 

I'm sure it's just a scam to access your QBO account. Are you still considering switching from QB Online to QB Desktop?

i switched back already. QBO was horrible!

QBO took away my customized invoices and quotes, the rep said i needed to recreate them all online, which was upsetting and alot of work gone. then i went to recreate them & custom forms are no longer an option. so they lied about getting them back.

i questioned the lack of a signature page for credit card charges, they said it was deleted from QBO. i can understand for purchases under $10-20 at convenience stores but not here. Customers can easily dispute a charge because there is no signature. which means QB sucks back your money, and $25, and takes 90 business days to consider the 'fraudulent charge'. their solution is for us to have the customer sign something, then scan the pic, then attach the pic to the invoice, for every single invoice! insane!

how are these changes improvements? why is their only response crazy work-arounds or 'please report this to the developers'? 

there's got to be another program out there for small businesses that has better service than this.

@ZackE how do you figure this is already sorted?

i've been promised discounts that didn't happen, call-backs that didn't happen, given ticket numbers that don't exist, multiple stories about was is or isn't in my file, told that i can't speak to a supervisor because there is none yet in the same conversation told that the supervisor will say the same as the rep, been told QB doesn't offer discounts but they can offer me $50?

bottom line is that i've spent alot of time on chat or on the phone & nothing has been accomplished.

so how is that "sorted"?

@signsdesignsmore 

I have another option, you can request a refund for your QB Desktop license within 60 days. Then buy a new QB Desktop license through a partner and you can get $100 cashback. I don't believe there is a $200 cashback program at this time.