QB Server for Mac crashing each time when closing the server program.

Angel77877 · ‎December 29, 2023

I have been experiencing this problem of the Mac Server crashing when closing the application with QB 2022 in MacOs Monterrey. It was happening so now and then, thus not every time.

Yesterday I upgraded to QB 2024 (ver. 23.0.2.524 R3.1) and to MacOs Sonoma 14.2.1. Now it is happening every single time when closing the server. This with 3 files loaded on the server. The MacOs shoots an error report.

From Quickbooks itself all is working fine.

Hope a solution can be found soon.

JuliaMikkaelaQ · ‎December 30, 2023

I know that it's significant to fix this issue, Angel77877. Let me chime in and help you resolve this so you can open and close the software seamlessly.

Since QuickBooks Tool Hub is unavailable for Mac, I suggest performing a clean installation of the software. This way, the installation files that were left behind will be removed, and reinstalled the program in a clean slate. Before doing so, you need to uninstall it on your device. You can follow the steps below:

Close the QuickBooks Desktop. If you're unable to close it, you can press the Command + Option + Esc keys together.
Navigate to the Finder menu situated at the top left corner of the Mac desktop, then select Applications.
Drag the QuickBooks icon to the Trash.

Next is to remove the PLIST files from both User and System to revert all preferences to their default settings and ensure that all data are free from errors. You can refer to the steps below to perform this on your end:

For User PLIST files

Go to the Finder menu located at the top left corner of the Mac desktop.
Select the Go option followed by long pressing the Options button on your keyboard.
Select the Library option, then select the Preferences folder.
Locate the PLIST files present next to the QuickBooks name.
Once found, move the files to the trash bin, and clear the trash folder to complete the process.

For System PLIST Files

Go to the Finder menu located at the top left corner of the Mac desktop.
Tap on the Macintosh HD option.
Select the Go option followed by long pressing the Options button on your keyboard.
Select the Library option, then select the Preferences folder.
Locate the PLIST files present next to the QuickBooks name.
Once found, move the files to the trash bin, and clear the trash folder to complete the process.

Once done, you can start downloading the software to reinstall it on your device.

Additionally, if you want to switch your QuickBooks for Mac company file to QuickBooks for Windows, refer to this article for step-by-step instructions: Move QuickBooks for Mac file to QuickBooks for Windows.

You're always welcome to reach us if you have other questions about managing QuickBooks Desktop on your Mac device. We'll be willing to help and assist you so you can manage the software.

View solution in original post

Adrian_A · ‎December 29, 2023

Let's get this sorted out so you can get back to working order, Angel77877.

Since your operating system is compatible with QuickBooks Desktop for Mac 2024, you may be experiencing on one of the possible reasons why QuickBooks Desktop for Mac crashes. They're as follows:

A damaged or missing QBWUSER.INI file
A corrupted hard drive
Your file or QuickBooks Desktop installation may be damaged
A damaged Windows Operating System

To get this resolved, let's run the Quick Fix my Program from the QuickBooks Tool Hub to perform a quick repair your file. Here's how:

Download and install the latest QuickBooks Tool Hub.
Open the hub and select Program Problems.
Select Quick Fix my Program.
Start QuickBooks Desktop and open your data file.

Furthermore, you can check this article that outlined the system requirements for QuickBooks Desktop 2024: Find out what your computer needs for the best experience in QuickBooks Desktop 2024.

I'm always around whenever you have concerns about your QuickBooks file.

4Gal · ‎December 29, 2023

@IntuitBrooks

Please advise.

Angel77877 · ‎December 30, 2023

Dear Adrian_A,

Thank you for your response, but it seems you are referring to solutions pertaining to Windows. Is there such thing as a QB Tool Hub for Mac?

The problem is NOT with the program nor the files, it is with the SERVER program which crashes WHEN CLOSING IT, not during usage.

JuliaMikkaelaQ · ‎December 30, 2023

I know that it's significant to fix this issue, Angel77877. Let me chime in and help you resolve this so you can open and close the software seamlessly.

Since QuickBooks Tool Hub is unavailable for Mac, I suggest performing a clean installation of the software. This way, the installation files that were left behind will be removed, and reinstalled the program in a clean slate. Before doing so, you need to uninstall it on your device. You can follow the steps below:

Close the QuickBooks Desktop. If you're unable to close it, you can press the Command + Option + Esc keys together.
Navigate to the Finder menu situated at the top left corner of the Mac desktop, then select Applications.
Drag the QuickBooks icon to the Trash.

Next is to remove the PLIST files from both User and System to revert all preferences to their default settings and ensure that all data are free from errors. You can refer to the steps below to perform this on your end:

For User PLIST files

Go to the Finder menu located at the top left corner of the Mac desktop.
Select the Go option followed by long pressing the Options button on your keyboard.
Select the Library option, then select the Preferences folder.
Locate the PLIST files present next to the QuickBooks name.
Once found, move the files to the trash bin, and clear the trash folder to complete the process.

For System PLIST Files

Go to the Finder menu located at the top left corner of the Mac desktop.
Tap on the Macintosh HD option.
Select the Go option followed by long pressing the Options button on your keyboard.
Select the Library option, then select the Preferences folder.
Locate the PLIST files present next to the QuickBooks name.
Once found, move the files to the trash bin, and clear the trash folder to complete the process.

Once done, you can start downloading the software to reinstall it on your device.

Additionally, if you want to switch your QuickBooks for Mac company file to QuickBooks for Windows, refer to this article for step-by-step instructions: Move QuickBooks for Mac file to QuickBooks for Windows.

You're always welcome to reach us if you have other questions about managing QuickBooks Desktop on your Mac device. We'll be willing to help and assist you so you can manage the software.

Angel77877 · ‎December 30, 2023

Dear Julia,

Thank you for your help.

The clean-up and re-installation of the QB program and Server program seems to have resolved the problem and hope it remains like that.

Best regards

JaeAnnC · ‎December 30, 2023

I appreciate the update, @Angel77877.

We're glad to hear that the resolution suggested by my colleague was able to resolve your issue about QuickBooks Desktop Mac crashing when closing the server program. If you have additional concerns about QBDT, please don't hesitate to reach out to us. We're always here to help.

Keep safe, and have a wonderful rest of the day!

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QB Server for Mac crashing each time when closing the server program.