QB Time - set up and mapping

R K · ‎October 12, 2023

My client has some set up issues that I need assistance with. Unfortunately, I cannot find a phone number to call.

My client recently signed up for QB Time... The owner entered all the employee info via the Time app. The problem is they had TimeSheets until Dec 2021 so there are a few employees that cannot access Time using the Workforce app because they appear in TimeSheets and QB Time. I need help resolving this issue.

JamesAndrewM · ‎October 16, 2023

I appreciate you for getting back to us.

Let me guide you to the best way to contact the right person to get the help you need. They also have additional tools to pull up your account and do a screen share to guide you through the entire process.

To speak with one of our QuickBooks Time Support Team experts, you may scroll down to the bottom part of the article to see their contact information.

Refer to this article for more information on how to connect with our support.: Contact QuickBooks Time support.

Please do not hesitate to reach out to us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!

View solution in original post

SirielJeaB · ‎October 12, 2023

Hello, R K! We greatly appreciate your continued engagement in the Community space. Allow me to direct you to the most suitable support group that can thoroughly review your concern.

To get help from the QuickBooks Time Support Team, please scroll down to the bottom of this link where you will find their contact information. It would be most beneficial for your client or their employees to reach out to our Live Support Team, as they are equipped with the necessary tools to initiate a screen-sharing session and help them with setting up their QB Time account and Workforce app.

Furthermore, I recommend keeping these articles handy and sharing them with your clients to assist them in effectively managing the Workforce app going forward:

Please feel free to reach out to us if you have any further questions about handling the Workforce app or encounter any other challenges within the program. We are looking for the success of your business. Stay safe, R K!

R K · ‎October 16, 2023

The articles that you mentioned are not helpful or provide anything helpful. I will try another approach to finding answers.

JamesAndrewM · ‎October 16, 2023

I appreciate you for getting back to us.

Let me guide you to the best way to contact the right person to get the help you need. They also have additional tools to pull up your account and do a screen share to guide you through the entire process.

To speak with one of our QuickBooks Time Support Team experts, you may scroll down to the bottom part of the article to see their contact information.

Refer to this article for more information on how to connect with our support.: Contact QuickBooks Time support.

Please do not hesitate to reach out to us again if you have any additional concerns regarding QuickBooks. We are always here to assist you with any questions you may have. Stay safe!

R K · ‎October 17, 2023

Thank you... I was able to find the information I need using these links. Why the links I received before did not provide useful information, I'll never know. There are so many articles that are dated or don't provide the help I need. It's very time consuming to read all the articles listed searching for help that's not helpful; then it's on to the next article. Getting help or information has become one of the most frustrating parts of my job. Thank you again. RK

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QB Time - set up and mapping