QBD Statement Writer

Welcome to the Community, @Jmpm2024.

Hello there, @Ginger.

I understand the importance of using Statement Writer in QuickBooks Desktop (QBDT).

I appreciate your for performing the troubleshooting steps to fix the issue. Since it persists, I suggest contacting our support to further check what's causing this and determine possible solutions. 

Here's how:

1. Click the Help menu.
2. Select QuickBooks Desktop Help/Contact Us.
3. Enter a brief description of your concern, and select Continue.
4. Sign in to your Intuit Account, and select continue.
5. Select chat with us or Have us call you.

These are the Support hours for Pro, Premier, Plus

• M-F 6 AM to 6 PM

For Enterprise, It's any time, any day.

You may also refer to this article for more detailed steps in contacting customer support.

For future reference, I'll add this article to guide you to customize any report that you generate: Customize reports in QuickBooks Desktop.

Please feel free to reach us out again, if you have any other concerns about Statement Writer or other QBDT-related concerns. I'll be here to assist you.