QBO App transaction page has error message 'Something is not right!'

Hi there, Timbers Edge.

Welcome to the QuickBooks Community and I appreciate you for sharing detailed information about your concern. For now, we haven't received any reports from users who experienced the same error you had. With this, I'll ensure you'll be routed to the right support team to assist you further with the error you encountered. 

I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. They'll be able to investigate the cause of the error message and why the eBay Connector isn't showing up on your 'MyApps' page this time.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

Lastly, you may refer to this article to see which apps are supported by Intuit and how to get support when you need it: Apps that work with QuickBooks Online.

I’ll be here to help if you have any other questions or concerns besides managing your apps. You can press the Reply button below to add your comments. Take care always and have a great day, Timbers Edge.

Hello ChristieAnn, thank you for your reply and assistance.

I did contact support and after trying to explain the issues I was having and trying different things, she determined that the reason the eBay apps I was using are now an integrated part of QBO that are connected to the Commerce tab. That was why they no longer show up in the My Apps.

I don't believe though that she could figure out why the error message was on the App transaction page. I told her I honestly couldn't recall what all was listed on that page, but I think the Commerce section along with Sales, Expenses, and Banking has the information I need.

Again, thank you for your assistance

Unfortunately, after checking it out a little more, it seems it will be necessary for me to have a functioning App transactions page.

At the top of the Commerce Overview page is tip box with a link to "match payouts with you bank deposit". When clicked, it sends me straight to the App transaction page.

Further down the Commerce Overview page is another tip box with a link for "How to add payouts to your books".

Click on that link for the instructions and one of the first steps is to go to the App transactions page.

So, any further assistance with how I can get a functioning App transaction page again would be appreciated.

Thank you for your time.

I thought I would provide an update to this issue I was having.

After waiting a couple of days to see if I would get any further assistance here, I called support again on Oct 6. I explained the situation again and an investigation was opened.

On Oct 17, I finally got an email asking if I was still having this issue. Answered - yes.

Thirty minutes later received another email asking for the error image I was seeing. Sent.

Two hours later, this time it was a "NoResponse" email stating in part,

"Engineers are looking into this now. We hope to have an update soon."

"Our next scheduled update will be: Fri Jan 20 22:00:00 GMT 2023"
"We thank you for your patience."

After waiting for about three weeks and not hearing anything from support, I was starting to believe they weren't planning on fixing anything until the Jan 20 "scheduled update".

I believe it was on Nov 10 I called again and explained my situation again. I said if this wasn't going to be fixed until the scheduled update date, I didn't see how I should be expected to pay for a product that wasn't doing what I was paying for it to do. She said she was going to tag and escalate the ticket. I also asked her if I could get a credit for the months this has been broken and thankfully, she was able to get that done.

Nov 17 received an email stating "Engineers believe they have resolved this issue. Can you confirm if this is resolved?". Answer - No

Nov 22 email stating Engineers were having problems finding the root cause and asking to set up a Zoom session. The Zoom meeting didn't resolve the issue, so I gave the tech I was corresponding with my password hoping to speed up the process so it could be worked on without me having to be available.

Dec 14 I received an email stating the issue had been resolved.
Nope.

Jan 11 email stating a successful fix had been deployed. This time when I checked, the error image on the App transactions page was indeed gone and it did appear to be fixed.

I wrote the tech saying the error had been fixed, but QuickBooks still wasn't importing sales and expenses from ebay. The last imports from ebay were on 9/30/22 around the same time the error image appeared. Being that all these issues happened at the same time, I figured they were connected somehow.

Jan 12 the tech said the issues are not related, that it was just an unfortunate coincidence they happened at the same time. Since she did not have the information needed to help me troubleshoot that, I would need to contact the Care team.

By this time, I figured I would go ahead and see if this somehow got fixed with the scheduled update since Jan 20 was only about a week away. It did not.

Sorry, but I'm tapping out. This has been an unfortunate experience from the start, and I've wasted way too much of my time with this already.

I will be cancelling my account soon.

I can see that you've been through a lot dealing with the error message, Timbers Edge.

May I know if you reset your password before? If so, you'll have to re-authorize the eBay integration. Here's how:

1. Go to My Apps, then select eBay.
2. In the Overview tab, you'll see an error. Click re-authenticate.

However, if you don't reset it, you may want to consider contacting our QBO support again. This way, a new INV specific to your issue will be created by our team.

I appreciate your patience on this matter.