We recognize how essential your money is and the value of every penny, ewilson47. I see how time-consuming it can be to experience challenges handling your QuickBooks Checking account. Let me provide details about this.
On average, it takes about three business days to move money into your account because of verification steps and processing times required by banks to ensure the security and accuracy of the transaction.
If the payment hasn't been deposited within the expected timeframe, you can contact Greendot Bank via the phone number printed on the back of your card and identify the cause of the issue. However, if the fund was deposited to your account and was gone mysteriously, I strongly suggest contacting our Merchant Services Support.
I see you've already called support, but here in the Community, we can't discuss any money movement concerns to protect and secure your data. Thus, contacting our support again is the best way to resolve this matter.
Here's how to contact our Payments Support through QuickBooks Online (QBO):
- Sign in to your QBO account.
- Click Help at the top right corner of the page.
- Select Contact Us.
- Enter your specific concern, then select Let's Talk.
- Choose a way to connect with us:
- Start a Chat to start a chat session
- Get a Callback from the next available expert
For more information about using your QuickBooks Checking account, how much you can transfer, and more, check out this article: Learn more about QuickBooks Checking.
Finally, I'm adding this resource about recording payments you've received from customers: Record invoice payments in QuickBooks Online.
Please feel free to post here again if you have further questions about managing your QuickBooks Checking account. We're always here to help you out. Stay safe
