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I receive one direct deposit twice per month. For some reason the system logs twice every time. One is added to the bank register with the "C" and in the deposit column. The other is added to the register as a payment without the "C". The kicker is that they both have the same transaction ID so if I delete one I delete the other. Why is this happening and How can I fix it? It has thrown off my reconciliation.
I've attached an excel file for visualization.
Look at the Account column, you are assigning the Bank as the Account.
So you're telling QBs that you're Depositing $12,737.93 into "Spark Business Basic Checking" and that money is coming out of the same "Spark Business Basic Checking" Account.
You just need to put in the correct Acct for these Deposits like you have "Child Care Relief Funding" for the first two Deposits. (Or use the Receive Payment process if these are payments for Invoices.)
Thanks, but that not it.... I'm not assigning anything. It comes in automatically and is assigning those account..When I see my actual bank account/statement it only has one transaction.
You may have a Memorized Transaction or a Rule that was created by mistake. But the report you uploaded specifically shows you are making a Deposit and the funds for that Deposit are coming from THE SAME BANK ACCOUNT (Spark Business Basic Checking)
So you need to figure out where this is coming from. It also shows "Manually Added" so it is possible you were trying to make an entry and the QBs put the first one in incorrectly and then the other errors followed that entry.
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