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Reed San Diego
Level 1

QBO for Educators - Error Message

I am using the QBO Educator Portal. This is my 2nd semester of students. I like that I am able to view student's QBO progress. However, for the first time, I am unable to view one students QBO. For the last 2 days, I get this error message:  

An unexpected error has occurred. Please try again shortly.

Shell service failed to fetch url - https://qbonline.api.intuit.com/v1/company/9130354867292366/uibootstrap

status: 500

If the problem persists, please contact support.

 

HELP!

1 Comment 1
katherinejoyceO
QuickBooks Team

QBO for Educators - Error Message

 

I appreciate your for using the QBO Educactor portal and how you like its features, @Reed San Diego.

 

It seems like you're having a bowser-related issue that can be fixed with basic troubleshooting steps. Please know that QuickBooks Online uses cache to speed-up page loading. However, it may show random error when loaded with temporary internet files.

 

To confirm, let's open a private or incognito window by using the keyboard shortcut keys listed below to access according to your preferred browser:

 

    • Google Chrome, press CTRL+ Shift+N
    • Mozilla Firefox: press CTRL+Shift+P
    • Internet Explorer: Press CTRL+Shift+P
    • Safari: press Command+Shift+N

 

Then, log in to your account and try to view your student's QBO progress. If it works without any problem, start the troubleshooting by clearing the cache in your regular browser. 

 

If the error persists, I'd recommend contacting our Intuit Education support to help you check the root-cause of the issue and help you fix it. 

 

For future reference, you can also visit this website with links to Resources for educators

 

I'm always here to guide if you have additional concerns about viewing our student's QBO progress. Take care!

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