One of the companies I manage uses QuickBooks Online (QBO) in the office and GoPayment (GP) at sales events. We are happy with the combination for the most part, but there are two major issues that need to be fixed by Intuit and a temporary work-around is needed as well.
#1 Importing Cash/Check Payments
GP is great for providing sales receipts to customers, especially those who pay by cash or check. However, those transactions do not migrate to QBO using the "Import GoPayment" feature under the gear icon and, as far as QBO seems concerned, they have fallen through the digital cracks and don't exist. This means that we have to manually enter all GP transactions into QBO where the customer paid by cash or check. For the life of me I cannot come up with a simple work-around that doesn't require excessive work. What a nightmare!!!!
#2 Sales Tax
Here's another problem when importing into QBO. While accepting a GP transaction into QBO as a Receive Payment against an Invoice created in QBO (but not GP), accepting the GP transaction as a Sales Receipt generates a sales tax problem. The entire transaction comes in as a Miscellaneous item under Product/Service with the entire amount as Income without splitting out the sales tax. My workaround is to go to Intuit's Merchant Center website, pull a sales tax report, and then create a journal entry to split out the sales tax every month; however, it's a pain when this could easily be automated by Intuit.
I've submitted these issues as feedback in QBO several times. Does anybody have a workaround for #1?
