One of the companies I manage uses QuickBooks Online (QBO) in the office and GoPayment (GP) at sales events. We are happy with the combination for the most part, but there are two major issues that need to be fixed by Intuit and a temporary work-around is needed as well.
#1 Importing Cash/Check Payments
GP is great for providing sales receipts to customers, especially those who pay by cash or check. However, those transactions do not migrate to QBO using the "Import GoPayment" feature under the gear icon and, as far as QBO seems concerned, they have fallen through the digital cracks and don't exist. This means that we have to manually enter all GP transactions into QBO where the customer paid by cash or check. For the life of me I cannot come up with a simple work-around that doesn't require excessive work. What a nightmare!!!!
#2 Sales Tax
Here's another problem when importing into QBO. While accepting a GP transaction into QBO as a Receive Payment against an Invoice created in QBO (but not GP), accepting the GP transaction as a Sales Receipt generates a sales tax problem. The entire transaction comes in as a Miscellaneous item under Product/Service with the entire amount as Income without splitting out the sales tax. My workaround is to go to Intuit's Merchant Center website, pull a sales tax report, and then create a journal entry to split out the sales tax every month; however, it's a pain when this could easily be automated by Intuit.
I've submitted these issues as feedback in QBO several times. Does anybody have a workaround for #1?
1. you identified the issue, it starts with the import from GP. QB only does what the import tells it to, so you need to work with GP support.
2. QB hs never done sales tax included, QBO or desktop, it has long been a requested add on function. I handle this by getting the total sales for the day, extracting sales tax, then entering a summary sales receipt at the retail price and let QB calculate the sales tax.
Regarding your second question, you can follow Rustler's advice as a temporary workaround while the option isn't yet available in QBO. I'd also recommend sending your suggestion personally to our developers for them to account your preference. You may follow the steps below: