We appreciate your efforts in uploading the new logo across different incognito browsers, Meghann. We'll ensure you can upload it without any issues, and I'm here to share more details below.
When uploading a logo in QuickBooks Online (QBO), ensure that the image you're trying to attach meets the requirements so you can successfully change it:
- a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
- Smaller than 10 MB
- 24 bits or less in bit depth (or color depth)
- Square-shaped since rectangles don't work
- Use the standard RGB color space
- Convert to an RGB image using tools (such as Adobe Photoshop) if your logo is CMKY-formatted.
Once you've met the specific requirements, you can open the logo with Microsoft Paint (or Preview on Mac) and save it as a .jpg. Then, upload the logo within QBO.
If the issue persists, I'd suggest contacting our support team. They have the tools to identify the root cause of the problem and initiate an investigation if needed.
Here's how to contact them within QBO:
- Sign in to your QBO account.
- Go to the Help icon on the upper part of the page.
- Select the Search tab and enter Contact Us.
- Click the Contact Us button and choose a way to connect with us:
- Via Callback, where they save you a spot and call you back
- Via Chat, to start a chatting session with our support representative
Additionally, you can adjust the company settings in QBO to suit your preferences, such as allowing or restricting certain features.
I'll be here to help and further assist if you have any updates on uploading a new logo in QBO. Have a wonderful day.
