I'm here to make sure that you'll get the help you need, simeonshigg.
For now, you'll have to contact our support team if you want to double-check any updates about your case or to see the list of case numbers created with the previous conversation. They have the tools to pull up your account in a secure environment. I've outlined the steps below in case you need them again.
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Apart from this, you can always post any questions here in the Community that doesn't require accessing your account. We're always right here to make sure that everything is taken care of. You may also want to check out these articles for your reference: Getting Started With QuickBooks Online.
Let us know if you have any other concerns with QuickBooks. I'll always be right here to help.