Hello, @Gentek. Thank you for providing more information about your browser experience while using QuickBooks Online (QBO). Let me provide some insights below.
The issue of not loading in a normal window, despite clearing the cache and cookies for intuit.com, but successfully loading in a private Firefox window suggests that there may be other persistent data or settings interfering with the app's functionality during regular browsing sessions. It could be related to browser extensions, security settings, or other cached data not directly linked to cookies or conventional cache storage.
Furthermore, specific requirements for internet speed and browser compatibility on your computer may vary depending on the system you use. Generally, QuickBooks is compatible with the current and two previous versions of the following browsers on both web and mobile platforms. Please note that Internet Explorer is no longer supported.
Supported browsers include:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer (Mac OS users will need the Firefox PDF plugin to preview and print forms)
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung Internet: version 10 or newer
Exploring these possibilities will help resolve the issue and allow QBO to load properly in a normal window.
For a more thorough solution, we recommend contacting your IT support. They are well-equipped to handle technical issues and can provide you with the necessary assistance.
Moreover, I don’t want to leave you empty-handed here. I’m adding this article where you can personalize your homepage to focus on the information that's vital to you by selecting Customize layout to add, resize, and reorder widgets: Get started and adjust settings after you sign up for QuickBooks Online.
Additionally, QuickBooks Live Assisted can significantly enhance your financial management experience. Our experts provide tailored advice to simplify complex accounting tasks and ensure hassle-free compliance. Whether you need professional assistance, clearing your books for tax purposes, or comprehensive management, our experts are here to support your accounting experience and provide valuable assistance.
If you have any questions or concerns about QBO's browser compatibility, just hit the reply button and we'll assist you promptly. Take care and enjoy your weekend!
