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RRAVB
Level 1

Qbooks 2021 print to pdf freezes

Printing to pdf printer - starts the print/save process - I can specify location & file name - freezes on save.

A file is created, but it is not a valid .pdf

 

1. I have done - many times - the fixes in:

https://quickbooks.intuit.com/learn-support/en-us/help-article/manage-users/troubleshoot-pdf-print-p...

 

2. This includes PDF repair tool, install diagnostic

 

3. I have 3 pdf printers : Microsoft, Adobe, Foxit software - printing to any/all causes Qbooks freeze

 

4. I updated Windows 11 Pro and Qbooks 2021 - no help

5. After a bunch of hrs - i am stuck - thx in advance ...

6 Comments 6
GebelAlainaM
QuickBooks Team

Qbooks 2021 print to pdf freezes

Thank you for getting in touch about this, @RRAVB. I appreciate you doing all the possible troubleshooting processes. I'm here to assist you with your printing issues.

 

Since you've tried all the possible processes for resolving the issue but still get the same concern, I suggest reaching out to the technical support for your printer manufacturer. You can check their contact details on their designated website.

 

If the issue persists after you've contacted them, you can get in touch with our QuickBooks Technical Technical team. They have the tools to check into your account if there's an ongoing investigation. I'll show you how.

 

Here's how:

 

  1. Select Help at the top menu bar, then select QuickBooks Desktop Help.
  2. Click Contact us and then enter that you get Reminder prompts and Continue.
  3. Then choose either to Message an Agent or Talk to a Specialist.

 

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

 

If you encounter the most commonly known data issues within a company file, you can refer to this article for a fix: Verify and Rebuild Data in QuickBooks Desktop.

 

If you have clarifications or any other concerns, please don't hesitate to come back in this thread. I'll be happy to help you. Stay safe, and have a wonderful day ahead!

RRAVB
Level 1

Qbooks 2021 print to pdf freezes

All my printers (HP laserjet, pdf) print fine in Windows 11 - MS Word, Chrome, etc.

NONE of my printers print from Qbooks 2021- likely NOT a printer issue per se

RRAVB
Level 1

Qbooks 2021 print to pdf freezes

I just uninstalled Qbooks desktop, deleted Registry entries - reinstalled - same issue ...bummer

RRAVB
Level 1

Qbooks 2021 print to pdf freezes

Within Qbooks - printer setup - preview freezes

karen-sh
Level 1

Qbooks 2021 print to pdf freezes

Hi did you get a resolution as I am having the same problem.

GebelAlainaM
QuickBooks Team

Qbooks 2021 print to pdf freezes

Hello, @karen-sh. I know how important to get this issue fixed. I'm here to share information to resolve it.

 

Beforehand, I'd like to know if you have done any troubleshooting steps. If not, I'll be glad to guide you through the process.

 

If you're done with verifying and rebuilding data in QuickBooks Desktop, we can proceed with running the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub.

 

Here's how:

 

  1. Download the recent version of QuickBooks Tool Hub.
  2. From the QuickBooks Tool Hub, select Program Problems.
  3. Click the QuickBooks PDF & Print Repair Tool to run.
  4. Then, attempt to print, email, or save as a PDF from QuickBooks Desktop again.
  5.  

You can also, proceed with the other resolution process to fix your saving and printing concerns: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

However, if the issue persists after doing all the troubleshooting processes, I recommend reaching out to our Technical Support Team. This way, they can securely look into your account and investigate further the issue. I'll show you how.

 

  1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
  2. Select Contact us and then enter that you get Reminder prompts and Continue.
  3. Then choose either to Message an Agent or Talk to a Specialist.

Please check out this article for QuickBooks support hours: Contact QuickBooks Desktop Support.

 

I've also added this article for additional reference: Resolve printing issues.

 

I'll be around if you have clarification or additional information about the process. Take care!

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