Good evening, @HWAccountant.
Welcome back to the Community! I appreciate you coming here with your question about the QuickBooks Online desktop app.
With the details you gave, the best route would be to contact our Customer Support Team for further assistance. They'll be able to use a screen share tool to review your account with you. Here's how:
- Go to the Help icon in the top right-hand corner.
- Tap the Contact Us button.
- Enter your question and click Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. We're always here to have your back. Have a great day!
