Questions about account breach

Know and teach that Intuit/ QB will never call you for payment, credit card numbers or anything, unless you request it.  

I commend you for reaching out here in the Community, @B_step. 

You may want to navigate your company information to check for any changes done to your account. Here's how:

1. Go to Account and settings.

2. On the Company tab, scroll down to the bottom part and select Marketing Preferences.

3. You'll be routed to Intuit Account Overview, you can start checking for any possible changes from there.

Here, I'll tip you on how to identify official Intuit emails. Scammers send out emails to trick users into sharing personal information or download malware-infected attachments to gain unauthorized access to data sources. They also appear and claim to be associated with Intuit.

Also, if you receive any suspicious emails purporting to be from Intuit, please report them. Go to our Online Security Center to report the incident.

Here's how:

1. Go to this link: https://security.intuit.com/contact-us.
2. Look for Report technical support scams.
3. Click Report tech support scams.

To report strange calls, emails, or fraudulent activities, please email us at spoof@intuit.com. In addition, check out Intuit's article on email communication: Official email communication from Intuit Payments.

In addition, I recommend that you read this article to learn how to identify official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud.

If you have any further concerns, don't hesitate to post them here. Have a great day!

@B_step 

Make sure your client didn't click anything in the email. Otherwise, they should consider to reinstall their computer from scratch.