cancel
Showing results for 
Search instead for 
Did you mean: 
CJ323
Level 3

QuickBook 2020 shuts down Just after logging into company file.

After installing Windows 10 update 21H2 and KB5007289 I rebooted and I was unable to get into my company file. It sometimes displays a COM error but it mostly just closes out the application. The event view logs Event ID 4 - An unexpected error has occurred in QuickBooks: Premier Professional Services Edition 2020 QuickBooks has experienced a problem and must be shut down, ErrorCode:1998304546. 

 

Things I've tried so far to fix this:

- QuickBooks Tool Hub: Program Quick Repair, Diagnostics, File Doctor

- Reinstalled QB and ran updates. 

- Removed W10 21H2 and KB5007289 updates. 

- Disabled Antivirus and added exclusions.

 

I'm also seeing this error in the event logs:  

An unexpected error has occurred in "QuickBooks: Premier Professional Services Edition 2020":
DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1042 from function:'DBMgr::DBConnPool::init'

 

When I reinstalled the application was stable and I was able to login to the database. As soon as I applied the latest updates the program started crashing again. All other actions above had no effect.

 

Please let me know your ideas. Thanks!

3 Comments 3
Catherine_B
QuickBooks Team

QuickBook 2020 shuts down Just after logging into company file.

It's a pleasure to have you here, CJ323.

 

I’ve seen that you’ve posted twice. I already addressed your concern, so you’ll be able to get rid of the error when opening your company file.

 

You can visit this link to view her suggestion:https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbook-2020-shuts-down-just-aft...

 

Additionally, you can also visit our Support page if you need more tips, resources, and video tutorials. It includes information to help you manage your company files.

 

Don’t hold back to add a remark below if you need further assistance about QuickBooks. I’m here to help always. Keep safe and take care.

CJ323
Level 3

QuickBook 2020 shuts down Just after logging into company file.

 

I received a message that my first post was rejected so I tried again. 

 

Is there any way to remove my second post?

 

Candice C
QuickBooks Team

QuickBook 2020 shuts down Just after logging into company file.

Good morning, @CJ323

 

Thanks for reaching back out to the Community. 

 

You can easily edit/remove your second post by doing the following steps: 

 

  1. Locate the post you like to edit/delete. 
  2. Press the three vertical dots in the top right-hand corner of the post. 
  3. Choose what you'd like to do with the post. 

 

That's all there is to it! 

 

I'm only a comment away if you have other questions or concerns. I'm here to lend a helping hand. Take care! 

Get answers fast!
Log in and ask our experts your toughest QuickBooks questions today.

Expert help for your business tax return

Susan, Business Tax Expert since 2010

File your business taxes with confidence thanks to our 100% accurate guarantee.

Explore QuickBooks Live Tax

QuickBooks Live Tax, powered by TurboTax

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up