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friolator
Level 3

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

Every single time you mouse out of the text field where you edit the body of an email and then mouse back in, the whole thing is obscured by a tooltip-style popup that covers most of the text field. Even if the text field is selected (active, blinking cursor, outline around the textfield), just mousing out of its bounds and then back over it brings up this giant preview. I don't *ever* want to see the preview. How do I make it go away?

5 Comments
Angelyn_T
QuickBooks Team

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

Hi there, @friolator.

 

The preview shows up when editing an invoice email in QuickBooks Desktop (QBDT). This is how QBDT works so you'll be able to see the details from the preview page. If you wish to remove it when editing an email, you can always close (X) the window out.

 

In case you want to create custom email templates for your forms, check out the instructions from this article for your reference.

 

Also, read the topics from this link in case you need guides while working with QuickBooks in the future.

 

Let me know if you have any other questions. I'm a few clicks away to help. Keep safe, @friolator!

friolator
Level 3

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

I honestly wonder sometimes why I bother.

 

I'm not talking about the Preview window that you click on a button to get to. I'm talking about the tooltip-style popup the happens when you over over the email body text area. If these are terms that aren't familiar, please ask your programmers, who will understand them. Basic user interface elements here.

 

But to simplify, I'm talking about the attached image (which of course, never previews properly on your web site, instead showing up as a long horizontal bar). Maybe you can see it. I can't.

friolator
Level 3

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

Just an FYI: this is what my screenshot looks like in Chrome. See attached.

LieraMarie_A
QuickBooks Team

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

Thanks for the additional information, @friolator.

 

At the moment, we're unable to disable the preview that shows up when you hover the mouse over the body text area. Meanwhile, you may consider pointing your mouse away from the body, so it doesn't pop up while editing email templates.

You may want to visit our QuickBooks Community help website for reference in case you need tips and related articles in the futureSelf-help

 

Don't hesitate to comment below if you have other questions. We're always here to help. Have a great day.

friolator
Level 3

Quickbooks 2020: When editing an invoice email, how do I make it stop previewing the email body in a popup?

So what you're saying is "don't do that?"

 

Why even bother responding to these posts? 

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