QUICKBOOKS APP: Receipt snap works but fails to be able to retrieve the image on an iPhone

Thanks for reaching out and sharing your concerns, @madhattercalls.

I checked our backend and found an ongoing investigation for this matter. I see that you stated you've contacted our Customer Care Team. You'll want to ensure you've been added to the list of affected users. This way, you will be notified once a solution has been posted (via email).

In the meantime, we have noticed most of our users are uploading receipts successfully and having the ability to review them after uninstalling and reinstalling the app. If you haven't already, let's go ahead and give that a shot. 

Here's how: 

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

Now you're ready to reinstall.

Please let me know if there is anything else I can assist you with. Take care!

No it did not. I even removed the app and reinstalled. Powered off iphone, powered back up. Still cannot retrieve receipt images. There's an hour wait to speak with a human at Quick Books. Haven't gotten the time to wait that long yet.