Quickbooks app

Ben Savage · ‎November 09, 2023

When I use the online website on mobile or desktop platforms, I can access my paystubs and other account information fine. When I use that same login username and password on the Quickbooks Iphone app, it thinks that I have a new account for business owners and promts me to sign up for a business owner subscription plan. There is no way to exit this screen unless I sign out or close the app, trying again afterwards brings me to the same prompting, even if I use by username, email or phone number. How can I sign into the app as an employee, not as a business owner?

ReymondO · ‎November 09, 2023

Hey there, @Ben Savage.

I wanted to inform you that there is an ongoing investigation regarding the issue of employees being unable to access their accounts on iOS mobile devices.

Our engineers are aware of the problem and are working diligently to resolve it as quickly as possible. If you haven't already, I recommend reaching out to our customer support. They can add your account to the list of affected users and notify you via email once the issue is fixed.

To contact customer support, you can log in to QuickBooks Online through a web browser and follow these steps:

Sign in to QuickBooks Online.
Go to Help (?).
Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

I have also included some resources below that provide more information on how the app works and the system requirements for Android, iPhone, and iPad devices.

Thank you for your patience as we work to resolve this issue. If you still need assistance with logging in to your QuickBooks account, please don't hesitate to reach out. Take care.

View solution in original post

ReymondO · ‎November 09, 2023

Hey there, @Ben Savage.

I wanted to inform you that there is an ongoing investigation regarding the issue of employees being unable to access their accounts on iOS mobile devices.

Our engineers are aware of the problem and are working diligently to resolve it as quickly as possible. If you haven't already, I recommend reaching out to our customer support. They can add your account to the list of affected users and notify you via email once the issue is fixed.

To contact customer support, you can log in to QuickBooks Online through a web browser and follow these steps:

Sign in to QuickBooks Online.
Go to Help (?).
Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

I have also included some resources below that provide more information on how the app works and the system requirements for Android, iPhone, and iPad devices.

Thank you for your patience as we work to resolve this issue. If you still need assistance with logging in to your QuickBooks account, please don't hesitate to reach out. Take care.

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