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avel
Level 2

Quickbooks checking not allowing transfer of funds

I am having an issue transferring funds from my Quickbooks checking to another bank account. Every time I try a transfer it give me the following message: 

"Hmm, that didn't work
Please try again later."
Its been doing that for about a week, customer service has been painful since I've tried every solution they offered and our money seems to still be trapped in their account. I was told the problem was getting "elevated" but who knows what that means. Has anyone had a solution or a specific route they took to resolve?
 
 
5 Comments 5
ShaniamarieC
QuickBooks Team

Quickbooks checking not allowing transfer of funds

Welcome to the Community, @avel.

 

I'm here to help you with your issue in transferring funds from QuickBooks Checking to another bank account so that you can proceed with ease.

 

The best course of action we can take is to reach out again to our Customer Support Team to check the elevated case and review the status since there might be things that need to be done to fix the account and be able to transfer funds. This will help you receive email updates and get notified once it's resolved.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

    • Start a chat with a support expert.
    • Get a call back from the next available expert.
    • Ask the Community to get help from businesses like yours.

 

Please be mindful of the Supporting Hours.

 

Furthermore, I've also added some articles to help you find more details about QuickBooks Checking:

 

If you need further assistance regarding transferring funds from QuickBooks Checking, please don't hesitate to reach out to us. We're here to support you every step of the way. Keep Safe!

avel
Level 2

Quickbooks checking not allowing transfer of funds

Still no fix, spent a good amount of time with customer service and even deleted and re added our accounts and nothing. Going to contact customer service again today but it shouldn't be this hard to have access to your hard earned money. Once this is fixed I am closing the Quickbooks Checking account, not worth the hassle.

vertex39
Level 1

Quickbooks checking not allowing transfer of funds

Hello, did you ever get a fix for this? I am getting the same error.

JamesAndrewM
QuickBooks Team

Quickbooks checking not allowing transfer of funds

Hello there. Thank you for sharing your concern here. I see you have encountered an error when transferring funds from Quickbooks checking to another bank account. I've got you! I have here some information relating to this issue.

 

We currently have an open investigation (INV-97704) into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:

 

 

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution to rectify this error when recording tax payments. If you have further questions about your tax payments, drop a comment below, and I will answer them in any possible way. That's it for now. Stay safe!

Kimwr
Level 1

Quickbooks checking not allowing transfer of funds

Did you figure out how to cancel checking account with them 

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