We'd really want to make sure that you're able to receive the payment from your customer, dtfreeman.
Can you also tell us if your recording the payment manually or is being processed through QuickBooks Payments?
I have looked into our database and I can't see any open alerts or investigations about this error at the moment. We also have not received any reports from other users about getting the same issue when receiving payments.
This usually happens when the dollar sign ($) is typed in beside the amount when processing the payment. Inform your customer to only put in the actual amount. You'll also want to use a different compatible browser in case the error is caused by a browser issue. Alternatively, you can use these keyboard shortcuts to start an incognito or private browsing session:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
As you may have known, our support channel through phone or chat is from Monday to Friday. You'll want to reach out to them on Monday just in case you're still getting the same error. Go to this article to get their contact details: Contact Payments or Point of Sale Support.
Don't hesitate to reach out to us again if you need anything else.
