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Extra Mike
Level 2

Quickbooks crashing Enterprise 19

I have a client using QuickBooks: Premier Manufacturing and Wholesale Edition 2019.  Since October 2021 it has been crashing for one user on the network 3 or 4 times a day.  On the end user's screen the error message says "unrecoverable error"  There are 3 other computers that don't use it as much but generally have it open all day that it doesn't crash on.

 

So far we have:

  • Uninstalled .net 3.5 from Windows Features. Couldn't find .net 4.0 even though QuickBooks said 2019 uses .net 4.0.
  • Uninstalled QuickBooks 2019.
  • Ran QuickBooks Tool Hub -> Installation Issues -> QuickBooks Install Diagnostic Tool
  • Reinstalled QuickBooks 
  • Installed all QuickBooks updates.
  • Uninstalled .Net 4.8
  • installed all Windows updates
  • Disabled power saving on the Device -Realtek PCIe GbE Family Controller
  • deleted the Microsoft XPS printer (noticed this in the event log: An unexpected error has occured in "QuickBooks: Premier Manufacturing and Wholesale Edition 2019": WPR: AddPrinter failed - failed to add XPS printer driver lasterror=1802OS =10.0 Printdriver name :Microsoft XPS Document Writer)
  • Ran the QB Tool Hub and ran the fix PDF and XPS printer issues
  • Replaced the server with Windows Server 2019 on SSD drives. 
  • Replaced the workstation with a Dell Optiplex i5-10500 16GB RAM and SSD.
  • Used a different network drop and port on the switch.
  • Deleted the user profile and let windows create one from scratch
  • Ran the file doctor.

 

What else should I be looking at or where can I find better logs of why it crashed?

 

6 Comments 6
Catherine_B
QuickBooks Team

Quickbooks crashing Enterprise 19

I'm here to provide the help you need and guide you to the right support, Extra Mike.

 

To ensure that QuickBooks works well, you'll want to check out the system requirements of both your computer and the QuickBooks Desktop version. I'll be adding the link that will help you look into your specification and guide you on how to upgrade if there's a need to do so: System requirements for QuickBooks Desktop 2019 and Enterprise Solutions 19.0.

 

If all system requirements are being met but the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.

 

Here's how to reach them:

 

  1. Click the Help icon on the top menu. 
  2. Choose QuickBooks Desktop Help
  3. Tap Contact us.
  4. Select QuickBooks Setup&Navigation and select File Setup & Management
  5. Choose Start a Message or Get Phone Number to connect with our support. 

I've got a link here that provides you with articles about managing your business in QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/get-started/07.

 

Keep me posted if you need a hand with creating transactions or any QuickBooks-related. I'm always here to ensure your success. Keep safe and healthy. 

Fiat Lux - ASIA
Level 15

Quickbooks crashing Enterprise 19

@Extra Mike 

Which Windows OS are you using?

Extra Mike
Level 2

Quickbooks crashing Enterprise 19

Windows 10 Pro (10.0.19044)

Fiat Lux - ASIA
Level 15

Quickbooks crashing Enterprise 19

I believe you have an active subscription license from your QB Desktop Enterprise. Consider installing QB Desktop 2020 on all the same machines, running it at the same time and comparing it to the existing QBS 2019.

CDC_KTC
Level 1

Quickbooks crashing Enterprise 19

@Extra Mike I'm dealing with the exact same issue with a client of mine: windows 10 pro, great pc specs, company file on server 2012r2 server, QB Enterprise Solutions: Manufacturing and Wholesale 19 (R16_55) installed. User was connecting to company file via PNC path but I recently switched her to mapped drive. We'll see if that helps, but doubt it will.

QB shuts down many times a day and generates this error in event viewer:

An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions: Manufacturing and Wholesale 19.0":
QuickBooks has experienced a problem and must be shut down, ErrorCode:1994831458.

Of course I can't find any help on this error. I have completely reinstalling QB on this pc, deleting all QB related directories prior to reinstalling. 

Other pcs in the office are similar and other users using the same QB version and accessing the same company file don't have this issue. I've already run file doctor and all the things.

Were you ever able to find a solution to this?

Extra Mike
Level 2

Quickbooks crashing Enterprise 19

I ended up upgrading the entire office to the next version.

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