Hello there. Thank you for reaching out to us regarding the issue you're experiencing with QuickBooks Desktop 2020. I understand how frustrating it can be to encounter registration problems after transferring files to a new computer, especially when you've had the software for a few years. Allow me to share some information about QuickBooks Desktop 2020 and provide the reason why you're prompted to register again.
Last May 31, 2023, QuickBooks Desktop 2020 software was discontinued, which affected all versions of QuickBooks Desktop Pro, QuickBooks Desktop Premier, QuickBooks Desktop for Mac, and QuickBooks Enterprise Solutions v20. This discontinuation also impacted other Intuit products.
For customers who have not upgraded their software, it's important to note that live technical support is no longer available for integrated services such as QuickBooks Desktop Payroll, QuickBooks Desktop Payments, and online bank feeds. Additionally, discontinued versions will not receive critical security patches and updates.
To ensure our valued customers were informed about this change, we have been proactively sharing information through email and various platforms, including an article discussing the discontinuation and providing guidance on next steps.
Regarding the prompt to register again, it is a result of the discontinuation of QuickBooks Desktop 2020. As a solution, you have the option to upgrade your QuickBooks Desktop version or transition to QuickBooks Online. You can however persist to stay with your version, which we will always understand and would respect. If you require assistance with the upgrade or migration process, our Customer Support Team is available to help. Since contacting them within the product is no longer possible, you can find their contact number in this article: QuickBooks Desktop 202 service discontinuation policy. Simply scroll down to the Upgrade QuickBooks Desktop Pro, Premiere, or Enterprise section. This article also contains additional information about the discontinuation.
Moreover, when decided to move to QuickBooks Online, please know that your books may appear differently as both have distinct features and ways of handling data. To know how your books were moved, check out this article: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.
I know this is quite a big step and we're here to provide assistance and answer all your further queries about this process. Just hit on the Reply button and I'll surely get back to you. Keep safe and have a good one.
