Let me help you fix the locking-up issue, Trocky.
But before we start, may I know if your users are getting an error? Usually, you'll see different errors once you're locked up from using your company file.
If the error says another user is doing something, this happens when a user is doing a QuickBooks task that's limited to one user at a time, even in multi-user mode. You'll want to start working on your task once the other user finishes or reach out to them and ask for a heads-up when they're done.
If the error refers to a specific user, and the user is not doing a task in QuickBooks, you can try these steps to fix the issue:
- Have the user that’s referred to in the error close and reopen QuickBooks on their workstation.
- On another workstation, open QuickBooks. Go to the Company menu and select Users, then View Users.
- Have the user that’s referred to in the error sign out of QuickBooks on their workstation.
- Go back to the list of users. If the specific user no longer appears as signed in, you should be able to do the task without the error.
But, if you're getting the waiting for company file or company file in use error, this indicates performance issues. You can resolve this by managing your computers and data files. However, if the error appears on multiple workstations, you can check out the solutions provided in this article: Fix Locked File Errors In QuickBooks Desktop.
Furthermore, you may sometimes experience problems like common errors, company file issues, and install issues. You can go through this article on how to resolve it: Fix Common Problems And Errors With The QuickBooks Tool Hub.
Please get back to us if you have any questions about the locked file error. We're here to get you covered all the time.
