Quickbooks Desktop Enterprise - Subtotal item label - any way to report a bug?

I can help you with adding the subtotal when printing your invoice, @Lemmerot.

First, try to check the Additional Customization of the invoice’s template, make sure that the Print checkbox for Subtotal. Let me show you how:

1. Open the invoice that you’re referring to.
2. Click on Customize Data Layout under the Formatting tab.
3. In the Additional Customization window that appears, select the Print checkbox for Subtotal.
4. Choose OK once you’re done.

Once done, try to print your invoice. If the issue persists, try running the Verify and rebuild tools. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:

Verify data:

1. Go to File, then Utilities and choose Verify Data.

If it will detect an error, proceed and Rebuild your data:

1. Go back to File menu and then Utilities and select Rebuild Data.
2. Choose OK if you’ll receive a message to back-up your company file.
3. After creating the back-up file, the Rebuild Data utility will run automatically.
4. Click OK when you get the message Rebuild has completed.

For detailed guidance, see this article: Verify and Rebuild Data in QuickBooks Desktop.

See this article to help you adjust the print alignment of your printer: Fix the print alignment of continuous-feed printers.

You can leave a comment below if you need further assistance or help about your QuickBooks. Take care and have a wonderful week!

Subtotal is not appearing when I go to the Footer tab of my invoice.   See attached image.   Any idea why that doesn't appear for me?

But honestly - I don't think even if it was appearing, this would solve the issue.  The Subtotal I'm working with is not in the footer, it is listed as an item on the invoice, if you look at the screencap in my first post.  And the subtotal is working fine - that line appears on the invoice - the only issue is - the name of the item "Subtotal" does not appear.   So, it's confusing what this line is, since it's not showing the Subtotal name.  

Hi there, @Lemmerot.

I appreciate you for getting back to us here in the Community. Allow me to chime in and provide some clarification about the invoices in QuickBooks.

When you add a Subtotal line, it adds up all items that come before it. The system is designed to only show the total amount and will not include the item name in the print preview.

As a workaround, I suggest using the Description field. It will help avoid confusion to your customer receiving the invoice.

Please follow these steps:

1. Open the invoice.
2. Click the Description field next to the Subtotal item.
3. Add the name of the item. 
4. Select Preview under the Print drop-down.
5. Check the result. 

I've also attached an article you can use to learn about the item types in QuickBooks: Add, edit, and delete items.

Keep us posted if you need anything else regarding printing an invoice. Have a great day.

Thanks.  Unfortunately - we don't want the description field on the invoice for other reasons. 

Is there some reason why the subtotal item name doesn't appear when printing?  I can't think of any reason why it shouldn't appear.   The names of all other items - including discounts - do appear.   Is it just a bug, or is there some reason?

Hello there, Lemmerot. Yes, you've got it right.

The Subtotal item label won't appear when printing the form. It only gives space in the Part number column, and the Amount column will generate the subtotal amount. This helps you determine the subtotal amount of particular items. 

QuickBooks eliminates the subtotal name when printing the form to make it more formal. Still, you may consider following the workaround shared by my colleague AlcaeusF above. You can utilize the Description field to help your customer understand what's the amount is showing for.

I see how it works differently where the subtotal name is showing on invoices and not generating when printing it. You may want to visit our QuickBooks Blog website to see the most up-to-date information about the services and features.

Please let us know if you have other concerns about QuickBooks. The Community team is always here to provide you the amount of information you need. Take care and stay safe.

Hi,

To display the Subtotal item description do the following:

Open the invoice template, click on Additional customization, select the Column tab, mark Description to print.

Try the invoice print preview.

Hi,

To display the Subtotal item description do the following:

Open the invoice template, Click Additional Customization, select the Column tab, mark Description box to be printed.

Preview the invoice.