Quickbooks Desktop Enterprize crashes for users on login

gzimmermann · ‎March 17, 2025

I have been working with QB data support and I am told the file and the data are good. We are running the most current version of QB and have followed all the required set up by QB tech staff. I have also set up another Windows Administrator to test and it fails the same way.

Issue: When users try to log in, the application crashes. Only the Admin can log in.

Note:

If the Admin logs into QB, logs out of the data file only, any user can log back into the application. It is only when the application is completely closed, any user logging in crash the application with the exception of the Admin.

Candice C · ‎March 17, 2025

Good evening, @gzimmermann.

Welcome to the QuickBooks Community!

Let's try some troubleshooting steps to help resolve the problem:

Please let us know if these two actions help or if we need to do some more digging into the issue. I'll be waiting for your response!

Chrea · ‎March 17, 2025

@gzimmermann

Open the sample file in multi user mode. Did you encounter the same problem?

gzimmermann · ‎March 18, 2025

Yes, these actions were completed a couple of times.

gzimmermann · ‎March 18, 2025

We created a test company with no content and I was able to log in with the admin, create users and it never had a problem.

gzimmermann · ‎March 18, 2025

Additionally, I removed any virus/spam software (specifically Norton) and it had no impact. Thinking that it was the PC, I moved the file to a company who hosted it remotely and it failed on their server too.

I also created a new administrator for the computer and it failed under the new administrator.

Chrea · ‎March 18, 2025

Run the Verify/Rebuild Data utility. Any unresolved error message?

gzimmermann · ‎March 18, 2025

No unresolved issues.

Chrea · ‎March 18, 2025

It seems that your company file have hidden issues. You may consider having a third party review it. You should contact @Fiat Lux - ASIA for advise.

gzimmermann · ‎March 18, 2025

Thanks for the suggestion. I'm not very familiar with the site. How would I reached out to @Fiat Lux - ASIA regarding my issue?

Thanks

gzimmermann · ‎March 18, 2025

Thank you. How do I reach out to @Fiat Lux - ASIA for additional help?

Thanks Again

Chrea · ‎March 18, 2025

Click their profile name and you will find their website address to send emails.

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Quickbooks Desktop Enterprize crashes for users on login