Quickbooks Desktop is unable to send your emails to outlook

Thanks for letting us know about your concern, @At-At1980. I appreciate you did the necessary troubleshooting before reaching us. 

Concerning this issue, this is usually just a settings matter. I've got you the steps to fix this so you can send emails from QuickBooks.

First off, ensure QuickBooks isn't set to automatically run as an administrator. Here's what you need to do:

1. Close QuickBooks Desktop, then open the Windows Start menu.
2. Type "QuickBooks" into the search, then right-click the QuickBooks icon and select Open file location.
3. In the folder, right-click the QuickBooks.exe file, then select Properties.
4. Pick the Compatibility tab, then uncheck the Run this program as Administrator option. If the option is grayed out, click Show Settings for All Users to make the option available.
5. Click Apply, then OK.

After that, try sending a test email or transaction to yourself. If you still see an error, move on to Steps 2, outlined in this help article: How to fix "Error: QuickBooks is unable to send your email to Outlook".

If the issue persists even after following the steps, I'd recommend contacting our Customer Care team to help you check what's causing this to happen and find a fix. 

Should you have more questions while managing your emails in QuickBooks, don't hesitate to let me know so I can help you out again.

@At-At1980 

Which QB Desktop year version do you run?

Unfortunately, I have tried all of the troubleshooting steps in that documentation and also tried customer care as well, they were unable to solve the issue for me. This error is happening on both Intuit QuickBooks Enterprise Solutions - Professional Services Edition 23.0 and 22.0

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I am having this issue with both Intuit QuickBooks Enterprise Solutions - Professional Services Edition 23.0 and 22.0

What is issue you have with Enterprise? is there any error code?

Hello, At-At1980. 

I'd like to inform you that there are reported similar issues from users about unable to send your emails to outlook in QBDT. 

Rest assured, our software engineers are working hard to resolve this issue permanently.    

To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-0671. 

Here's how:  

1. Click the Help menu, tap QuickBooks Desktop Help.
2. In the Have a Question window, scroll down to click the Contact us link.
3. This will display the Contact Us screen.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. 

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 8 AM - 6 PM. Also, phone support may be limited due to volume. 

For more details in handling your account, just feel free to use our Community Help articles. Just select a topic that you need help with.  

Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again. Take care!

Hi Alex. There is not error code. They screenshot I included above is the only error I am getting when trying to send the invoices to outlook to be emailed.

@AileneA is there a fix for this that I can get from support? I already wasted hours with them and got nowhere. Or am I just adding our company to the list of others who are foolishly paying thousands of dollars a year for a product that doesn't work?

I understand how much you want this resolved as soon as possible, @schester. Please know that helping you is our top priority.

I value the time and work you've already invested. I know that you have experienced difficulty and that this is not the kind of experience we would like you to have.

The abovementioned investigation with code INV-0671 is still in progress. You'll receive email updates of the investigation case if you got listed as one of the affected users during your recent contact, as they are working diligently to fix this issue.

Once everything's good, you may want to modify your email settings. Please utilize this article: Edit your email preferences in QuickBooks.

We sincerely appreciate your understanding and patience. If you have further QuickBooks-related concerns, don't hesitate to click the Reply button below. Keep safe!

i had the same issue - dktp 2022.  i upgraded to 2023 and that worked.  couldn't sspend any more time on it

@Ag1956 Interesting. I had tested Enterprise 2023 and I still had the same problem. I can give it another try to confirm.

@SirielJeaB Hopefully the fix will get released into an update and get installed, no notification necessary to anyone, or information about the fix will be posted in the forums and those that want to test a pre-release can do so.

We have three users now that are having this issue. In all cases, if we login to the computer as another user (another Windows profile), that profile has no problem sending emails. 

I've tried deleting everything I can find in AppData for Intuit and QuickBooks as well as Temp files and nothing makes a change. Registry for HKCU seems to be the same between a non-working and working user.

There has to be some file corruption or something similar that impacts the user. Are there any ideas on things we can at least try? I'm afraid that making new user accounts is only a bandaid and the users will have problems again down the road.