Quickbooks desktop

Thanks for getting in touch with the Community, fredcoia.

When opening a company file, you'll want to confirm you're selecting the one you want to work with.

If you've already confirmed you're opening the correct file you want to open, but a different file is continuing to be opened instead, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're using QuickBooks.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
   
    
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

If there's any additional questions, I'm just a post away. Have an awesome Wednesday!

@fredcoia 

How do you know you have more than one company file? There is a possibility that you renamed the file accidentally.