Quickbooks disappeared from computer

Mike H8 · ‎December 06, 2024

Running Windows 10, been using Quickbooks Desktop Pro 2017 monthly to record simple transactions for a small non-profit. Last used successfully on Nov 27, then closed Quickbooks. Tried to reopen QB from the windows Start page on Dec 5, 2024; the QB Icon was there, but when I selected the down arrow to display the features to open, the QB program was not there, but a "Install QuickBooks Timer" icon is now present. Ran Quickbooks Tool Hub, but that did not help. It appears my company files are still on my computer.

Any ideas/thoughts? I've got the original install discs with the license numbers, can/should I reinstall? I see copies of QB Desktop 2024 for sale with a download (no install disc),can they still be installed? Our non-profit cannot afford the monthly cost of the on-line version. Thanks in advance!

JoanaC · ‎December 06, 2024

It's great to have you here in the Community, Mike H8. Allow me to provide clarification about QuickBooks Desktop.

Yes, we can reinstall the original discs provided that your computer meets the software’s compatibility requirements.

Similarly, we can install copies of QB Desktop 2024 that are available for purchase with a download option. However, just like with the original disc, it is essential to verify that your computer is compatible with the software.

You can check this article for your reference on installing QuickBooks Desktop: Install QuickBooks Desktop.

If you want to move your desktop to another computer, click the link to learn.

If you have any questions or need clarification about reinstalling QuickBooks Desktop, please feel free to leave a comment. We are here to assist you 24/7.

View solution in original post

JoanaC · ‎December 06, 2024

It's great to have you here in the Community, Mike H8. Allow me to provide clarification about QuickBooks Desktop.

Yes, we can reinstall the original discs provided that your computer meets the software’s compatibility requirements.

Similarly, we can install copies of QB Desktop 2024 that are available for purchase with a download option. However, just like with the original disc, it is essential to verify that your computer is compatible with the software.

You can check this article for your reference on installing QuickBooks Desktop: Install QuickBooks Desktop.

If you want to move your desktop to another computer, click the link to learn.

If you have any questions or need clarification about reinstalling QuickBooks Desktop, please feel free to leave a comment. We are here to assist you 24/7.

Mike H8 · ‎December 06, 2024

Thanks for the quick response. I reloaded QB and it seems to be working as normal. I appreciate your help!

Mike

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Quickbooks disappeared from computer