Hi there, adminashley. I've got troubleshooting steps to prevent your QuickBooks GoPayment app from changing its screen orientation.
First, restart your device, as software glitches can sometimes cause the screen orientation lock to malfunction. Once your device has restarted, re-enable the screen orientation lock and test the QuickBooks GoPayment app.
If the issue continues, check for updates for both your tablet and the app. Make sure that your Samsung Galaxy Tab A7 Lite’s Android operating system is up to date, as well as the QuickBooks GoPayment app.
To update the app, here's how:
- Open the Google Play Store.
- Search for the QuickBooks GoPayment app.
- Install any available updates.
After updating, check if the screen orientation now behaves correctly.
For more information about the QB GoPayment app's compatibility: Card reader features and compatibility.
Please post in the Community forum again for other questions or concerns, and we'll respond promptly.
