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Avi Fleischer
Level 2

Quickbooks is injecting the text "Please pay this invoice on time" into E-Mailed Invoices

It has come to my attention that in the latest update of Quickbooks 24, Intuit is injecting the text "Please pay this invoice on time" into all emailed Invoices. This is a tremendous breach of trust and privacy. How dare Intuit inject unauthorized text into an email that I am sending to my customer.

 

TEMPORARY WORKAROUNDS:

 

1) Open Quickbooks Desktop, click EDIT, PREFERENCES, SEND FORMS, and check off the box titled "USE PLAIN TEXT FORMAT". This will remove Quickbooks ability to inject that text, but if you use Quickbooks Merchant Services to accept payments, it will also remove the "Pay Button" from the email and put a plain text link to submit payment.

 

2) You can do the following if you have Microsoft Outlook installed. First, add the email account you use for sending Invoices to Outlook. Then, open Quickbooks Desktop, click EDIT, PREFERENCES, and under "SEND E-MAIL USING" select OUTLOOK instead of WEB MAIL and click OK. Now, when you send an Invoice, it will open the email in an Outlook Window, and you can edit out their text, then click send to deliver the email. I know this is a pain in the butt, but it's better than nothing in the interim while we spam Quickbooks with complaints and get them to remove their text.

 

 

 

 

4 Comments 4
Red_Rover_50
Level 1

Quickbooks is injecting the text "Please pay this invoice on time" into E-Mailed Invoices

Noticed that.  User should be able to control what is in that message.

LRDixon
Level 1

Quickbooks is injecting the text "Please pay this invoice on time" into E-Mailed Invoices

I also hate this! I can't believe there is no way we can adjust that email template. I don't want to shout "Your invoice is ready!" and I also don't want to treat my customers like I don't expect them to pay on time. That last sentence is plain rude to my customers. I also don't want the email to be center justified because that looks amatuerish.

 

Luckily, I can make all these adjustments in Outlook before we send the email. But we should not be forced to delete text and left justify every single invoice we send out (which is dozens per day). 

 

Please, Quickbooks, allow us to modify the email template!!

LRDixon
Level 1

Quickbooks is injecting the text "Please pay this invoice on time" into E-Mailed Invoices

100% agree!

kcstrings
Level 2

Quickbooks is injecting the text "Please pay this invoice on time" into E-Mailed Invoices

This is ridiculous. How many people have to complain before Intuit admits the change was a mistake? I agree that it looks tacky to have the print centered in the invoice in addition to "pay your invoice on time". I can't imagine who thought this was a good idea. 

 

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