Quickbooks Live bookkeeping is TERRIBLE

Welcome to Intuit Support. Based on other posts here, your experience is somewhat typical.

Gone are the days where you'd call Intuit and they'd just pick up the phone and help you. Years ago the complaints were more like, "the hold times are too long" and "I had to talk to three people in a row". 

Now they're more like yours: "I can't get any help. Reps don't seem to know how to help me. I'm promised callbacks that never happen. And worse, when I call back to escalate, I'm "mysteriously" disconnected. Over and over."

Wow, they sure got me. I had no idea their support was that bad. I really wish I had known that before signing up.

I appreciate the reply.

I am writing this so that I can mark as solution - I canceled my Quickbooks Live account and filed a charge-back with my bank.

A month wasted trying to resolve this.

The lack of support is one thing, but the unresponsiveness is another.

Their sales department is easier to reach than their actual support. That says it all.

Best solution is: find a different company other than Intuit. 

Your much better off with a local bookkeeping service . 

The big companies are very hard to work with.

@parkeast007 @BigRedConsulting 

You are spot on.  It is surprising how many of the issues posted on this forum would fail to exist if members were using local bookkeeping and payroll services.

Intuit has seen a 42% increase in revenue, a 32% increase in net income, and shareholders have seen a 26% increase in dividends over the past two years according to their 2021 10-K filing.  You're likely to see that increase even more with subscription-based QBD beginning in 2022.  When management sees those types of increases, it's natural to think everything is fine.  The expression "You can't manage what you can't measure." is apt here.  It's impossible to measure the negative impact of poor customer service when all indications point to strong growth for the company and increased shareholder return. 

The end result of this poor customer service is an increasingly dissatisfied customer base.  Unless there is a wave of defectors, the downward trend of poor customer service will likely continue.  I assume that we all feel that the overall level of customer support, across most industries, has been on a steady decline.  Blame it on the pandemic or whatever else, but the bottom line is that the world will continue trending toward more of a self-support model where "help" is posted online instead of in real-time and the customer shoulders more of the burden for fixing their issue.  That's where your suggestion about using a local bookkeeping service comes in - you have an actual person to talk to, in real-time.       

Local Bookkeeping Services are always best. 
Support your community. Help your local bookkeeping friends .

We ( as local professionals) care about our customers and do everything in our power to make them happy.

Quickbooks online is a great product but it doesn’t help that Intuit keeps raising the price.

 Thank you 

I hope you found a solution for your needs. 

Clever marketing HaleBookkeeping :)

I have had an online business since 2010. I have dealt with thousands of web tech companies and spent thousands of hours dealing with tech support. Intuit/Quickbooks is, without a doubt, the absolute worst support I have ever experienced. They simply do not care. Their words say they do, but their actions prove they do not. Sasan Goodarzi earns over $68K a day and  Intuit is a multi-billion dollar company. They have the resources to provide excellent customer service, they just don't care to. Using Quickbooks Live Bookkeeper is one of the worst decisions I have ever made.

Yep. I’m going on 90 days. I’ve been through 4 bookkeepers for cleanup and the last one is amazing. Every single one has apologized and said they have everything  under control but they definitely didn’t. I WILL SAY that my lost recent person has managed to fix almost everything within 2 weeks. I’ll be contacting Qb for my $400 refund since they did not clean up my books within 30 days despite having all of the requested documentation. 

Hi,

I have the EXACT same experience.  The LIVE quickbooks team has messed up ALL my books and now tey are absconding, refuse to reply to my messages, refuse to clean it up.  I have been begging for an appointment with the clean up team for 2 weeks BUT NO APPOINTMENT.  The books are so messed up , I cant even give them to my CPA or take thenm to another accountant.  

This is a nightmare! I hate that no one answers when I message them.