Has anyone come across this issue?
When I am logged into my bank account in a separate web browser and open a QuickBooks company file it logs me out of my bank account in the other browser window.
We are running a networked QuickBooks environment running Enterprise 22.0 release R4P (R4_66).
Help has arrived, @Brian246. I'm very eager to share some workarounds and information about your issue with company file in QuickBooks Desktop.
Users may experience discrepancies in their company files as a result of data damage. You can use the Verify and Rebuild tools to get this resolved. Also, please ensure that your QuickBooks Desktop is updated.
Furthermore, I'm also adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file
Alternatively, you can also set up your QBDT in multi-user mode. This allows you to set up a multi-user so computers on your network can access your company files.
I've also included this helpful article for the steps you can follow in case you bump into errors while working with QuickBooks in multi-user mode: How to fix issues when hosting your company file in multi-user mode?
Please feel free to get in touch with me here for any additional questions about managing your files in QBDT. The Community always has your back. Have a great day!
I don't think this is a company file issue since it has to do with the QuickBooks program not the file. This happens periodically and not just a specific company file. We have noticed this with the edge web browser currently.
I appreciate the details that you've added, @Brian246. I'll point your in the right direction for support so you can get back on track with your business.
Since the issue persist, I recommend contacting support. This way, a representative from QuickBooks can check and investigate your account to determine the root cause of the problem. To begin, here's how:
For Pro, Premier, Plus. You can contact our support team Monday to Friday from 6 AM to 6 PM.
For Enterprise users, you can reach out to our support team any time, any day.
Additionally, I'll be leaving these articles for future reference:
If you require any further support, please do not hesitate to reach out to me. I'd be more than pleased to assist you. I'll be waiting for your response. Keep yourself safe and hydrated!