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BSaunders
Level 2

Quickbooks Mac App Crashing

I have the Quickbooks online app for my Mac. I updated to the Big Sur operating system about a month ago and a week ago my app started crashing. It would let me do a few things with one tab opened but when I tried to open a new tab the whole app would crash and it would sign me out. I've already tried resetting the app data...any suggestions?

3 Comments 3
Archie_B
QuickBooks Team

Quickbooks Mac App Crashing

Hello, BSaunders!

I'd like to give an idea of why Quickbooks is behaving as such. Currently, these are the supported versions for the Mac Operating system for the QuickBooks Online app:
 

  • Mac OS X 10.11 (El Capitan)
  • Mac OS X 10.10 (Yosemite)
  • Mac OS X 10.9 (Mavericks)

You can access Quickbooks Online through compatible browsers. Also, we highly recommend faster internet speed for a better experience. You can check this article for your reference: System requirements for Quickbooks Online.

You may also check these keyboard shortcuts for easy navigation through browsers. Please leave us a comment for any follow-up questions. We would be glad to help you out. Have a nice week!

StephR
Level 1

Quickbooks Mac App Crashing

I am having the same issue, are they going to upgrade to support Big Sur? I can use an old computer as a quick fix but if this is permanent I need to look for another software solution.

MadelynC
Moderator

Quickbooks Mac App Crashing

I’m glad to share information with you, @StephR.

 

Your satisfaction is one of our main goals. I can see how it impacts your navigation experience. At the moment, there’s no additional update yet about the supported operating system.


In the meantime, you may consider accessing your account through a browser. And if you have time, feel free to visit our QuickBooks Blog site. This page contains news and product updates such as features, apps, and many more.

 

 And if you need more information about QuickBooks features, just visit our support page to learn more. This website contains articles, video tutorials, and more.


Don't hold back to drop a comment below if you have additional QuickBooks concerns. We’re always here to help. Take care!

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