QuickBooks MAC Pro 2022 BIG PROBLEM!!

PhantomGirl · ‎April 02, 2022

I'm using QB Mac Pro 2022. I've attached a screen shot. As you can see in the sidebar it shows Coldwell invoice for $22,407.08 with the invoice number of 4. The main screen is what that is. An invoice numbered 204 with NO CUSTOMER AND NO MONEY. It will not let me delete this "invoice" or whatever it is. It has me completely overwhelmed as I CAN NOT figure out how what to do to get this money off of this account. If I go to the Customer Center and click on that invoice there it takes me a GENERAL JOURNAL ENTRY but here is no entry. Can anyone PLEASE PLEASE PLEASE help me with this.

GlinetteC · ‎April 02, 2022

I'll help you figure this out, PhantomGirl.

You can run the verify rebuild tool to detect data damage to your company file. Before proceeding, ensure that you have updated QuickBooks for Mac to the latest release.

Select File, then select Utilities.
Press on Verify Data.
Hit on OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

After that, proceed with verifying the data:

Select File, then select Utilities.
Press on Rebuild Data, then select OK to close all windows.
QuickBooks will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
Once the rebuild's finished, select OK.

For more details about this process, please see this link: Verify and rebuild data in QuickBooks Desktop for Mac.

Keep me posted on how the steps work. I want to make sure everything is taken care of.

View solution in original post

PhantomGirl · ‎April 02, 2022

I just noticed something. Above the INVOICE the screen stated CREDIT MEMOS/REFUNDS

GlinetteC · ‎April 02, 2022

I'll help you figure this out, PhantomGirl.

You can run the verify rebuild tool to detect data damage to your company file. Before proceeding, ensure that you have updated QuickBooks for Mac to the latest release.

Select File, then select Utilities.
Press on Verify Data.
Hit on OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

After that, proceed with verifying the data:

Select File, then select Utilities.
Press on Rebuild Data, then select OK to close all windows.
QuickBooks will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
Once the rebuild's finished, select OK.

For more details about this process, please see this link: Verify and rebuild data in QuickBooks Desktop for Mac.

Keep me posted on how the steps work. I want to make sure everything is taken care of.

PhantomGirl · ‎April 02, 2022

Glinette

I did exactly what you told me to do. No problems were found. That invoice, credit memo whatever it is it's still there. I was so HOPEFUL this would clear up the problem

PhantomGirl · ‎April 02, 2022

WAIT!! It was still there but it allowed me to delete it I believe. I'm so excited. Let me go back and check

PhantomGirl · ‎April 02, 2022

Glinette

I could kiss you!!!! That fixed the problem. I was starting to rebuild the whole company because I didn't figure we'd ever be able to figure out this glitch. I'm just starting to setup these books so it was no big deal to start from square one. I have another account I can use it for that. BUT I am so HAPPY right now I'm doing the dance of JOY!!!

DivinaMercy_N · ‎April 02, 2022

Awesome job, @PhantomGirl!

We in the Community are extremely happy that you were able to find my colleague's, @GlinetteC steps helpful and resolve your issue.

I've also added a handy resource that can help you along the way. From there, you can browse and save article or links that can further guide you with your QuickBooks navigation: QuickBooks Desktop for Mac.

Please know you can always post here if you have any other QuickBooks needs. Thanks for dropping by and have a great day ahead.

PhantomGirl · ‎April 02, 2022

Thank you and I have been using the resources I’ve been given. But it seems I’m having certain “glitches” lately. Things not covered in the material so I’m finding the community very helpful. I’m getting a message about adding a class to invoices even though I have class turned off in the Preferece, Transaction area. I haven’t found anything that has helped to get this to stop happening. I’m wondering what will happen when it’s time to send the memorized transaction group

DivinaMercy_N · ‎April 02, 2022

I got you covered, @PhantomGirl.

I'm here to share with you some troubleshooting steps to isolate the issues within your file.

Since you've already disabled the class tracking feature in the preferences and still getting a prompt to assign a class, let's run the verify and rebuild tool. This will scan data problems within your company file and resolves them. To do so, please follow the steps outlined by my colleague, GlinetteC.

Once done, close and reopen your QuickBooks Desktop (QBDT) for Mac. Then, attempt to create an invoice again and check if you still see the prompt.

If the issue persists, I'd recommend reaching out to our Technical support team to further investigate the root cause of the issue. You can request a screen-sharing session so they can further check your set-up and provide you with a different way how to fix it.

Also, it's recommended to always create a backup copy of your file before doing any changes. This is to ensure that you have the original data that you can restore at any time.

If you have any other questions about managing your data in QuickBooks, please leave a reply below. I'm always here, ready to help. Have a good one.

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QuickBooks MAC Pro 2022 BIG PROBLEM!!