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So all my app transactions in my square app through QuickBooks online does not match to my bank transaction unless I either add the transaction to the review tab and then undo selection or add them to the excluded tab and undo the selection.
So far the only thing I tried to do is disconnecting the app and reconnecting the app but didn't work. I also contacted customer support and they said it was the square app and I have to contact square to get help. I mentioned it was through QuickBooks online and then they said it was because of my bank. My old account before being deactivated didn't have this problem and connected and matched with square just fine.
Thanks for bringing this to our attention, @dndliquor.
I'll provide the information you need about your concern about matching your transactions in QuickBooks Online.
I've checked here on my end and discovered that there's an ongoing investigation that users are also experiencing the same issue with their app transactions not being able to match in QBO. Please know that our team is aware of this matter and is currently implementing measures to fix it.
With this, I recommend reaching out to our QuickBooks Online Support Team so they can add you to the list of affected users. Rest assured, you'll be notified via email once the issue is resolved.
Here's how you can reach out to them:
- Go to Help (?), then click Contact Us.
- Please enter your question and select Let's talk.
- Review and Select from the following: Ask the community, Have us call you, or Chat with us.
Ensure to check their available hours for them to address your concerns promptly.
Please bear with us as we work on this. Keep me posted if you have questions or concerns about managing your transactions in QuickBooks Online. I'll be around for you. Keep safe always.
