Quickbooks Online Bill Pay Approval Status Column Missing

Hello there, touchofgold.

I'll walk you through troubleshooting steps to ensure you can see the bill Status column in QuickBooks efficiently.

Sometimes a cache full of history and temp files can cause unexpected behaviors, such as the Status column disappearing on your end. I recommend logging into your QBO account on a private browser find the column from there. This is to rule out the possibility of a webpage issue, and incognito doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you have to clear the cache of your regular browser. This deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

In case you need steps on how you can view your bill payment details in QuickBooks, you can read this article: Learn about QuickBooks Bill Pay.

I'm down to address any other concerns you might have about QuickBooks Online Bill Pay. I'll keep this thread open just in case, 

touchofgold. Take care.

Yes, always be sure to blame the browser or the browser's cache.

Did it ever occur to you that if there are so many issues that are caused by the cache that perhaps QuickBooks Online should manage the cache? Perhaps flush it when logging in?

We've already ckear3d all caches, cookies, and all. We've tried different browsers.  This issue is across all of our system users. It is also in the desktop app for QB Online. It's gone everywhere.  It's like a setting got changed or QB removed that information from the system.  Please help. Last we were on with engineering and they could not resolve it.

Thank you for the immediate response, touchofgold. 

I understand the significance of using Bill Pay and its features in QuickBooks Online (QBO). It can be challenging when we encounter situations like this, and we greatly appreciate your patience and understanding.  

Since we have performed the primary steps and actions to resolve this issue, yet still experiencing the same result, I recommend contacting the QBO support team to assist you. They have the resources to identify the root cause of this issue and provide an accurate resolution.  

To contact the support team, follow the indicated steps: 

1. Go to Help (?).
2. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.
       
       

Check out their support hours to determine availability. 

For future reference, I've included this article if you plan to create a billable expense to bill a customer for the expense transaction in QBO: Enter billable expenses in QuickBooks Online. 

We appreciate your efforts in taking the time to post here in the Community forum. Stay safe and take care always! 

@touchofgold 

If the approval feature is critical for your business, consider to signup for a free Melio account as the backup and integrate it with QBO.

https://affiliates.meliopayments.com/quickbooks

You can also get the cashback to pay the first bill. Make sure to click the Get $100 cashback button to signup.

https://affiliates.meliopayments.com/cashback