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Buy nowMy client uses QuickBooks online bill pay and the past two months there has been a change in the way the payments are clearing the bank. My client enters bills, selects several bills for payment and send the payment electronically using QB online bill pay. In the past the payment got recorded in QBO as one lump amount and that is the way it cleared the bank. Recently, the payments are clearing the bank as individual amounts causing me to have to go back to the actual payment in QBO to see what bills were paid so I can match it to the individual amounts that cleared the bank. Is anyone else experiencing this and does anyone have a solution to make reconciling easier?
I can share some information about how bank transactions are posted in QuickBooks Online (QBO), @clk5.
You can check your bank statements on how your transactions are posted. QBO will download any transactions that is available from your online banking account.
For more information about downloading, reviewing, categorizing, and managing your bank transactions, check out this article: Categorize and match online bank transactions in QuickBooks Online. That will also guide you on what to do in case you're having trouble matching your transactions.
Then, here's a guide to help you review your opening balance, start your reconciliation, compare the transactions on your statement with what's in QuickBooks: Reconcile an account in QuickBooks Online.
In case you've encountered errors, here are some articles that can help you resolve them: Fix issues at the end of reconciliation in QuickBooks Online
Let me know if there is anything that I can help you with or you mean something else, by leaving a comment below. Have a great rest of the day!
Thank you for your response but it doesn't address or resolve my issue.
Thank you but this does not address or resolve my issue.
I'm here to join you here and share details to answer your question about online transactions, clk5.
QBO relies on the information that's shared with us by your bank. Are the payments being sent to different vendors? Online banking transactions are usually downloaded separately if they have different payees.
However, it still depends on the bank if they will be clearing transactions individually or in a lumpsum amount. I recommend reaching out to them and check if there were changes that might have caused the transactions to be downloaded this way.
I also checked our records and I can't see any other users having the same experience at the moment. In the meantime, you can continue opening each transaction and match them to the downloaded ones.
After matching them, they will automatically show up as cleared when processing your reconciliation. I will be sharing this article as well for additional references when reconciling your bank: Fix Mistakes on Your Bank or Credit Card Statement.
Let me know if that's all the information you need about banking and online bill payments and banking. We're always here to help if you need anything else.
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