QuickBooks Online Built In Calculator

Good morning, @MCT3378. 

Thanks for coming to the QuickBooks Community with your question about the built in calculator. 

Since this was a working feature before, I recommend using a private browser or incognito window to help eliminate any errors or glitches that may be occurring in the system. 

Here's how depending on your browser session: 

• Google Chrome: Ctrl + Shift + N 
• Internet Explorer/Firefox: Ctrl + Shift + P 
• Safar: Command + Shift + N 

If this works, go back to your regular session and clear your browser's history. If not, let's try using another supported browser. 

Please reach back out to let us know how this goes. We're always here to lend a helping hand. Take care! 

Per your recommendation, I tried this in private / incognito browsing on Chrome, Firefox, and Edge, and all browsers yielded the same result.  As soon as a zero was typed into the field following the " / " sign for division, the input box immediately restarted to $0.00.

Candice, per your recommendation, I tried this in private browsing on Chrome, Firefox, and Microsoft Edge, and all browsers yielded the same result.  As soon as a zero is entered in the input field following a " / " sign for division, the input field immediately changes to $0.00 as if restarting the whole formula.  Or, viewed in a different way, the calculator function is treating the instance of a zero number input as the trigger to immediately calculate what has already been entered, meaning any number divided by zero will always yield zero, even though this is not the intent.

I appreciate you returning to this thread and providing an update about your concern, @MCT3378.

I understand that the built-in calculator of QuickBooks Online (QBO) is not recognizing the decimals that use zero (0). As this issue persists, I suggest contacting our support team to further investigate the cause of this problem. Our team will securely access your account and provide possible solutions to address your concern.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

For reference, check this article: QuickBooks Online Support.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

If you have any questions, feedback, or concerns regarding the issue of the QuickBooks calculator not working properly, please don't hesitate to come back to the Community, @MCT3378. I'll be here to assist you.