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JCVACOM
Level 1

QuickBooks Online Certification

I did not pass the QuickBooks Certification Exam after three attempts and now I have to wait for 60 days for the exam to be available again. After 60 days, the exam is still locked. It says that I have negative number of days remaining to unlock the exam, which means that the exam should have been unlocked but did not. What should I do to unlock the exam?

2 Comments 2
Rasa-LilaM
QuickBooks Team

QuickBooks Online Certification

I can see the importance of taking the QuickBooks Online (QBO) training and certification, as it can enhance your skills and expertise, JCVACOM. Let me direct you to the appropriate channel to promptly address your concern.

 

When faced with situations like this, it's recommended to contact our QBO Accountant and ProAdvisor Support for additional assistance. Our specialists will help unlock the QBO examination, allowing you to continue taking the assessment. 

 

Here's how to obtain the contact information:
 

  1. Log in to your QuickBooks Online account and head to the Help (?) menu in the upper right.
  2. Select Contact Us, and enter a brief description of your concern, like locked from the QBO examination. 
  3. Click the Continue button to see the support options.
  4. From there, choose Chat with us, Have us call you, and Call us.

Take a look at this reference to know more about the best time and day to get in touch with our support team: Contact QuickBooks Online Accountant and ProAdvisor Support.

 

Find more resources to improve your practice and stay informed about product training by visiting this page: QuickBooks ProAdvisor.

 

 If you need more information about the ProAdvisor program, such as the certification course and updates, click on the links provided for detailed information:
 

Stay in touch if you still have questions about the ProAdvisor program or need assistance navigating the online program. I'll get back to make sure you're well taken care of, JCVACOM. 

Rasa-LilaM
QuickBooks Team

QuickBooks Online Certification

Hi JCVACOM, 

 

Hope you’re doing great. I wanted to see how everything is going about accessing the QuickBooks Online (QBO) certification examination issue you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

 

Looking forward to your reply. Have a pleasant day ahead!

 

Thanks.

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