If you‘re having difficulty resolving overpayments on your end, I’d suggest reaching out to your accountants for proper guidance. Also, you can contact our Customer Care Team. A specialist will be able to further assist you via secured remote access session.
Here’s how to contact us:
Go to the Help menu.
Click Contact Us.
Under How can we help?, type in your “Import Customer’s List”.
Click Get our phone number to contact us.
Let me know if you’re referring to something else. I’m always here to answer you inquiries about resolving overpayments in QuickBooks Online.