Hello there, P22.
Has this something to do with migration (IOP to QBO Payroll)? If so, you'll want to contact Bank of America to access payroll. You can also visit this link to learn more about the migration process, as well as screenshots for your visual guide: Setup export of IOP data to QBO.
Or, you may consider reaching out to our payroll support for further assistance. That way, one of our specialists can pull up your account and explain in detail the process. Here's a link to reach out to them: Payroll Support.
I'll be right here if you have any other payroll concerns.
