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blossombird
Level 2

Quickbooks Online Stopped Importing Modifiers

I have Square connected to Quickbooks Online. I have my transactions import as a summary (as opposed to the "detailed import" type). For the past year my sales would import into Quickbooks perfectly fine. I would review and confirm the sales in my App Transactions in Quickbooks, then when they would appear in my Banking Transactions under my checking account, I would be able to just hit the "match" button because it would have the "record found" flair next to the transaction.

 

For about 2 weeks now my transactions have not been able to automatically match because the amount would differ. The amount of the transaction would be less in Quickbooks than what it really was in Square. After looking over detail after detail, I've come to the realization that the sales of modifier items in Square are not importing into the Quickbooks transactions anymore.

 

I've disconnected the Quickbooks and Square integration on both websites multiple times and it has not fixed the problem after reconnecting them.

 

If anyone has found a solution for this, I would very much appreciate any help you could offer.

2 Comments 2
Fiat Lux - ASIA
Level 15

Quickbooks Online Stopped Importing Modifiers

You may need a 3rd party connector.

Jen_D
Moderator

Quickbooks Online Stopped Importing Modifiers

Good day and thanks for reaching out to us about this Square import concern, @blossombird.

 

It looks like you've posted a similar question in this forum. I have added a response to the other one, so you might as well check the answer here: https://quickbooks.intuit.com/learn-support/en-us/banking/re-on-wed-qb-stopped-importing-item-modifi...

 

For a streamlined discussion, I advise that you post your replies on that thread moving forward.

 

Please visit us again for other concerns about Square integrations or any features in QuickBooks. All the best!

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