United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
DFMachine
Level 1
posted
‎January 12, 2024 01:53 PM
last updated ‎January 12, 2024 1:53 PM

Quickbooks Shipping Manager Address not valid

Hello,

 

We are recently switching to Quickbooks Shipping manager for UPS. We have been using ShipGear with UPS Worldship without any problems. Today, we tried to ship using it to a customer and it said " ........is not a valid city/state/zip or the street name was not found". We were able to ship to this address using UPS Worldship with no problem before and again today. We verified the address with the customer and on USPS that it is in fact a valid address and correct zip code. Does anyone have any idea why this is happening?

Reply Join the conversation
1 Comment 1
AbegailS_
QuickBooks Team
QuickBooks Team
‎January 12, 2024 04:15 PM

Quickbooks Shipping Manager Address not valid

I'm here to help you rectify the issue that you encounter with the QuickBooks Shipping manager, @DFMachine. 

 

As an initial step, I recommend upgrading or updating your QuickBooks Desktop to avoid errors while using Shipping Manager.

 

For your guide, you can open this link: Update QuickBooks Desktop to the latest release. Then proceed to the following steps: 

 

  1. Close QuickBooks Desktop.
  2. Rename the following Shipping Manager folders to ShippingManagerOLD to delete the old database file. 
    Location:
    • C:\Program Files (x86)\Common Files\Intuit\ShippingManager
    • C:\Users\[WindowsUserName]\AppData\Roaming\Intuit\ShippingManager
  3. Repair the QuickBooks installation.
  4. Open QuickBooks Desktop.
  5. Go to File > Shipping > [Courier] Shipping Options > Settings.
  6. Re-enter your shipping account information. Shipping Manager should now work as expected.

 

I've included these articles to learn more about how the Quickbooks Shipping Manager works: 

 

 

Feel free to reply below if you have other questions about managing your shipments. The Community is always available to assist you. Take care, and have a good one!

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.
Featured
Productivity Boosts: Using Keyboard Shortcuts in Quickbooks Online
Did you know that you can navigate QuickBooks Online faster using keyboard ...
Read more
Top 5 Questions- Invoicing
Happy August QuickBooks Community! Do you have questions concerning invoice...
Read more
Online Security Tips to Keep You Safe
For more resources on some of these tips, make sure to check out the Intuit...
Read more

Need to get in touch?

Contact us