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LETZ
Level 1

Quickbooks Time

I’m running in a loop with the various supports of Intuit regarding an issue with Time. I’m not able to reach somebody from the Time support Team because I’m

leaving outside US or UK. Phone numbers indicated on the web site are only reachable from those 2 countries and customer can’t even send an email for requesting support. The activation of Time Subscription is pending now since one week for some mysterious reasons. This is really crap. If you can’t support customers outside 2 countries, don’t sell the product abroad !!! This is not serious. My Quickbooks org is now partially unavailable because of a third party app sold under the trademark of Quickbooks doesn’t work well. I’m definitely not going to consider anymore Time as a potential solutions for my company and I’m not going to recommend it to my customers

1 Comment 1
K_Siman
Intuit

Quickbooks Time

Good afternoon, @LETZ. I understand your frustration trying to contact support. I saw other posts of yours which helped me get this to our Tier 2 support and have this escalated.

 

Thank you for sharing your experience with us. We never like hearing that our customer isn't getting access to our Support. I appreciate your patience and I'm confident someone will reach out shortly to help you in any way they can. 

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