Welcome to the QuickBooks Community, Kathy. Let me route you to the appropriate support that can assist you accurately.
I’d like to let you know that Quicken is no longer connected with QuickBooks. I recommend reaching out directly to Quicken Support To get your concern addressed right away. They are the ones who can guide you through getting your Quicken 2012 on your new laptop to continue using it. They can provide the necessary resources when doing the process.
You can utilize this article to get free expert help from our QuickBooks Customer Support Team: Contact Quicken. You can select Ask Our Community to get assistance from support and expert users 24/7.
If you want to move your Quicken data to QuickBooks Desktop, refer to this article: Convert Quicken data to QuickBooks Desktop.
You can always drop by again if you have other QuickBooks-related inquiries. Just comment below, and I'm prepared to provide the help you need.
