Hi there, marioeasellc.
Thanks for posting in the Community. I'm happy to help get you where you need to be for the best care. Based off of the description it sounds like you'll want to contact our support team, you can either chat with them online via instant messenger or have them call you back, either way you can follow these steps to initiate the support team contacting you.
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Enter your concern, then select Let's talk.
- Select Contact Us to connect with a live support agent.
- Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
They will be able to look into your account with you to determine the cause of the missing transaction and how to keep it from happening in the future. Thank you for your time and if you have any other questions, feel free to post here anytime.
