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marioeasellc
Level 1

Radius Bank, Online Banking Error, Missing Transaction

I've been having this issue for about 2 months. We can't download any transactions from Radius bank into quickbooks. I keep receiving emails from Intuit saying its been resolved, but it hasnt. Can anyone help? "Good news, the investigation Radius Bank, Online Banking Error, Missing Transactions has been resolved for QuickBooks Online Bank Feeds. If you are still experiencing this unexpected behavior, we would ask you to reach out to your online support team for further assistance. Thank you for being patient with us while we worked to resolve this issue for you! This is in reference to support contact Case Number xxxxxxxxx "
1 Comment 1
Nick_M
QuickBooks Team

Radius Bank, Online Banking Error, Missing Transaction

Hi there, marioeasellc.

 

Thanks for posting in the Community. I'm happy to help get you where you need to be for the best care. Based off of the description it sounds like you'll want to contact our support team, you can either chat with them online via instant messenger or have them call you back, either way you can follow these steps to initiate the support team contacting you. 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

They will be able to look into your account with you to determine the cause of the missing transaction and how to keep it from happening in the future. Thank you for your time and if you have any other questions, feel free to post here anytime. 

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