Hello! I'm having trouble with invoices. I used my mobile phone to issue an invoice, and now the customer's signature isn't showing up when I emailed it to them.

I understand the importance of the customer's signature when invoicing them using your QuickBooks Online (QBO) Mobile app, Geralia. I want to ensure this issue is resolved promptly for you.

Since the customer's signature isn't appearing in the email you sent, the app may be storing temporary files and data (known as cache). This stored data can become outdated, corrupted, or too large, which can lead to various issues.

In the meantime, let's clear the app's cache to remove historical data and access QuickBooks with a clean state. Here’s how to clear app data:

For iOS Devices:

1. Go to Settings and then tap General.
2. Click iPhone Storage and locate the QBO App.
3. Select Offload App.

This process frees up storage space without deleting your app’s data and documents.

For Android Devices:

1. Go to Settings, then tap Apps.
2. Select the QBO App and then locate Storage.
3. Then select Clear Data.

If the issue persists, try uninstalling and reinstalling the QBO mobile app. To make sure you reinstall the correct version of the app, use the following links:

• Android Devices: https://play.google.com/store/apps/details?id=com.intuit.quickbooks
• iOS Devices: https://apps.apple.com/us/app/quickbooks-business-accounting/id584606479

And if the problem still continues, you can log in again to your QBO account using a supported web browser with the same username and password. This will allow you to manage your business until the mobile app problem is resolved.

Please let us know in the comments section if you have any other questions or concerns about QuickBooks. Feel free to return to this forum anytime. We’re always here to help!

Hello, Geralia.
 
I wanted to follow up on your concern and see if the solution I provided has resolved your issue. Please let us know if everything is now working as expected or if you have any questions.

We’re happy to assist you further. Looking forward to hearing from you.