How do I record a partial refund from a supplier?

Hi @jjs1234,

Thank you for reaching out to us here in the Community. I'm here to help you enter the partial refund from the supplier in QuickBooks Online.

How you enter the refund will depend on the recorded travel expense. For an expense tracked using a bill, you can enter a vendor credit and apply it to the pending transaction.

Here's how:

1. Click the + New option.
2. Select Vendor credit or Receive vendor credit. 
3. In the Vendor dropdown, select your vendor.
4. Depending on how you record purchases with this vendor, enter the Category details or Item details. Usually, this is the category, product, or service you’re getting a credit for.
5. Select Save and close.

Once done, you can apply a vendor credit to the open bill. You can follow the steps in this article (scroll down to Apply vendor credits to a bill): Handle vendor credits and refunds in QuickBooks Online.

You can also seek expert advice from an accountant to help you with the reconciliation. They can suggest how to handle the partial refund and ensure you can reconcile successfully.

For additional reference, I've attached a link you can use to resolve any discrepancy in your reconciliation: Enter an adjusting entry for a reconciliation in QuickBooks Online.

Leave a comment below if you need more assistance entering the supplier refund. The Community and I will be around to lend a hand.

Go to the Suppliers menu, then select Enter Bills.
Select the Credit radio button to account for the return of goods.
Enter the Supplier name.
Select the Items Tab.
Enter the returned items with the same amounts as the refund cheque.
Select Save & Close.

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@jjs1234 wrote:
I had to cancel a hotel reservation as a travel expense, but only got a partial refund. I have the receipts for the original charge and refunds, but can't figure out how to reconcile all this. 

www.rapidfs.com

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I haven't been able to figure this out. You'd think it would be built in, or at least be easy to do. 

I bought a couple tools from amazon worth $209, and one of the items was defective so Amazon issued me a refund for the amount of the defective part $94. Quick book sees this as income from benefits. How do I reconcile this? please help..

Thanks for joining the Community and getting involved with this thread, Bryan Walton.
 

How you enter your refund will depend on how you recorded the purchase.
 

There's a few different ways you can record your refund:
 

• If you enter expenses to write checks
• Record vendor refunds on a credit card
• If you enter bills you plan to pay later
• Deposit a vendor credit when no expense has occurred

If it fits your situation, here's how to record vendor refunds on credit cards:
 

1. Use the + New button, then go to Credit card credit.
2. In your Payee field, choose an appropriate vendor.
3. From the Bank/Credit account ▼ drop-down list, pick your credit card where you received the refund to.
4. Specify a Payment date, Amount, Tax, and Category. The category used here will be your original expense account on the bill.
5. Select Save and close.

In the event you don't need to record your refund on a credit card, review our Enter vendor credits & refunds article for detailed steps each other possible scenario. If you're unsure of how to record a vendor refund, you'll want to work with an accounting professional to identify how it should be entered. If you're in need of one, there's an awesome tool on our website called Find a ProAdvisor. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

In regard to how to reconcile, I'd recommend reviewing our Reconciliation guide.
 

I'll be here to help if there's any additional questions. Have an awesome Thursday!